Agenda

Agenda

 

Topics covered include:

 

  • What can we learn from Amazon around the customer experience
  • Rethinking the voice of the customer
  • How to innovate in a heavily regulated environment
  • Reengineering your business models for a new age
  • Attracting and retaining talent for the future – what are the new roles and skills your business is going to need
  • How to safely embed failure into your organisational cultureThe future of work and improving mental well being
  • Rise of the robots and what does this mean for the way we provide services in the future
  • Recruiting and implementing a virtual workforce
  • How to think and act like a start up
  • Artificial Intelligence for leaders – what is it and how will it change your business models

 

Click here to download the draft agenda

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EVENT INFORMATION

  • 12th November 2019
  • BT Customer Experience Centre
  • 81 Newgate Street
  • London, EC1A 7AJ
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