Agenda

2019 Agenda

2020 agenda coming soon

 

Click here to see stream 1: People and culture

 

Click here to see stream 2: Disruptive/innovative tech

 

Click here to see stream 3: Innovation in action - life stories

 

9.00 – 9.30 Refreshments and registration

9.30 – 9.40 Welcome and introduction

Ian Wright, managing director, Disruptive Innovators Network

9.40 – 10.15 How Amazon disrupts and innovates the customer experience

  • The Amazon innovation model
  • How they use data to understand their customers problems
  • Understanding the real problem to solve
  • Their approach to delivering consistently high-quality customer experience

Priyanka Wadhawan, director of insights and innovation, Amazon

10.15 – 10.55 Shoot the hippo

  • Innovation in a corporate context is really hard and involves lots of failure
  • Learning to navigate a corporations “corporate immune system” is key
  • Launching a successful innovation programme will involve you risking your personal capital
  • Having diversity of thought within a business is a pre-curser to successful innovation
  • Does company culture also eat innovation for breakfast?

Jonny Combe, chief executive, Pay by Phone

11.15 - 14.30 Breakout streams 1, 2 & 3

14.30 – 15.15 Expert panel: all things disruption and innovation

  • Making better decisions in a disrupted world
  • Leaders and their role in navigating the innovation minefield
  • What is true collaboration
  • Managing profit with purpose

Gavin Poole, chief executive, Here East

Norma Dove-Edwin, chief data and information officer, Places for People

Ian Woosey, chief information officer, Clarion Group

Dr Nicola Millard, head of customer insights and futures, BT

 

Facilitated by Martin Hilditch, editor, Inside Housing

15.15 - 15.30 Afternoon break

15.30 – 16.15 ‘Modern work is a lie’

  • Meetings are not work so where are the best meetings
  • Monk time
  • Why we need to be more bored
  • Getting pleasure from what you do
  • The salient network
  • Avoid being the Mill owner

Bruce Daisley, vice president, Twitter, Europe

16.15 – 17.00 Disruptive innovation at Ocado

  • How does Ocado use automation to deliver an outstanding customer experience?
  • How is Ocado going to continue its track record of disruptive innovation into new areas?
  • What techniques, technologies and ways of thinking will enable future opportunities?

David Sharp, head of 10x technology, Ocado

17.00 Closing remarks

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  • 11-12 November
  • Virtual conference
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