Agenda

Stream 3: Innovation in action: life stories

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11.15 – 11.45 Snakes & ladders: are you really listening to your customers?

  • How you already have the answer to kick-starting innovation
  • What your customers can teach you
  • What you think vs what you see
  • When was the last time you really listened?

Avril Chester, founder and CEO, Cancer Central UK

Chaired by Michelle Wright, chief operations officer, Disruptive Innovators Network

11.50 – 12.20 Innovating in a regulated world: the Northumbrian water story

  • How it approaches innovation
  • Its innovation investment fund
  • Garden shed inventors
  • Its innovation festival
  • Digital Twins

Nigel Watson, chief information officer, Northumbrian Water

Chaired by Michelle Wright, chief operations officer, Disruptive Innovators Network

12.20 - 13.15 Lunch

13.15 – 13.45 How BUPA innovates

  • How it uses its innovation lab to accelerate ideas to proof of concept
  • How it involves employees and customers in the design process
  • How it approaches failure and its views on risk
  • How it deploys new technologies

Alexandra Lemacon, head of strategy and innovation, BUPA

Chaired by Ian Wright, managing director, Disruptive Innovators Network

13.50 – 14.20 Making digital services more human

  • How leaders need to rethink their approach to service transformation
  • How to take the whole organisation with you
  • Using design thinking to test and implement and learn
  • Managing the risks of large-scale change

Dominic Campbell, chief executive, Futuregov

Chaired by Ian Wright, managing director, Disruptive Innovators Network

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