The sector’s festival of customer experience
Now in its second year, The Customer Experience Conference and Exhibition (CX2019) is the UK’s leading event for CX leadership teams & practitioners in social housing. We’ve expanded the event this year to provide the most extensive conference programme bringing together case studies and panels from the public AND private sector:
You said, we did
Following extensive research with a broad cross-section of professionals working in CX in social housing, and the supply chain which supports delivery, this is a platform for ideas-sharing underpinned by insightful case studies of some of the industry’s most innovative projects.
The event is based around the three themes your CX peers have told us are most important to developing exceptional customer experience in social housing:
||Processes & IT
To see how you can become a sponsor, please download the media pack here
If you have any questions or comments about CX2019, please email us:
Our agenda for Customer Experience Conference & Exhibition 2019 (CX2019) is framed around three crucial themes when it comes to delivering customer experience in social housing - Strategic Planning / People issues / Processes & IT. Each theatre hosts a theme, but it’s important to note that these are by no means ’topic silos.’ All sessions deal with the challenges and influences in CX in an holistic way.
The Inside Housing team would like to thank the involvement and engagement from our small but brilliant Advisory Panel.
For a more in-depth view on the conference, scroll down or use the following links to jump to the theatres:
The programme for CX2019 has been put together with the help of the following people:
The recent "A new deal for social housing" Green Paper sets out some areas for public sector to improve on and a new direction in terms of regulations.
However, over in the private sector, new players like Amazon, Airbnb and Uber have made huge strides in terms of shaking up historic ways of delivering a user-friendly, personalised customer experience with disruptive business models, and disruptive technologies which users have become accustomed to.
This conference will bring together all this thought leadership into one place and represents "a new dawn of the customer". By attending this extensive programme, your team will:
- Gain insight and practical tips from social housing providers leading in customer engagement, customer involvement, customer experience, and proven digital models
- Learn from existing case-studies presented by the companies themselves giving you relevant examples to adopt in your organisation
- Hear thought-leadership in panel debates on common challenges facing all UK social housing providers
- Shake it up & think out of the box – hear from CX practitioners from outside the social housing sector on best practice in the private sector
Delivering great customer service/customer experience goes beyond your CX team, as it impacts the heart of your business. We look forward to welcoming delegates from across your business including:
- Heads of Customer Service/CX
- Customer Experience Managers
- Customer Insight Managers
- Business Improvement Managers
- Customer Services Working Group
- Board Executives
For this reason, we are assuming that organisations will be sending multiple delegates and can offer you appropriate savings. Please contact Charles Shaw for further details:
T: 020 7772 8337
Sponsor & Exhibitors
We are pleased to announce the following sponsors for CX2019:
Capita IT & Networks (CITN) delivers infrastructure, technology and application support services to over 3000 customers across the UK and Ireland with complex and demanding business requirements. Operating from over 450 sites, its portfolio covers core IT services such as data and application management, service management and data centre and cloud capabilities, as well as strategic and technical consultancy. The organisation also designs, builds, operates and optimises every form of network service, from Local Area Networks to the Cloud.
Capita IT & Networks supports over 2.8 million end-users of its customer engagement, smart workplaces, infrastructure and managed services. www.capita-it.co.uk
Gate One is a digital and business transformation consultancy. Our team of experts in the housing sector has designed and delivered major transformation programmes with some of the leading housing organisations in the UK. We support our clients to navigate their digital choices, root their investments in the right places and excellently execute digital change. www.gateone.co.uk
Hitachi Solutions offers a complete end to end capability for Housing Associations based on the already familiar range of Microsoft products. These are powerful applications that we have moulded to meet the specific demands of social housing.
We don’t believe in reinventing the wheel. Neither do we expect one size to fit all. Together with our In house Housing Sector Professionals we tailor our applications and approach to each unique housing association, focusing on the specific issues faced and finding realistic and workable answers to typically difficult problems. www.hitachi-solutions.co.uk/sectors/housing-association-software
Founded in 2003, Kirona has grown to be recognised as the leader in mobile workforce technology; enabling organisations with field based workers to increase productivity, reduce costs and improve customer service through dynamic resource scheduling software and mobile workforce applications.
Kirona’s market-leading position has been earned through expert knowledge, service excellence, innovation and a culture of continual improvement. www.kirona.com
MGI Learning helps organisations to grow their people and their business through a proven approach to embedding learning. Our unique training toolkits are based on the work of two highly respected experts, Mary Gober and Seán Weafer.
Both are thought leaders which means that their thinking and proven track record is truly leading edge and our content is robust, solid and trustworthy. We base everything we do on sound psychological principles and empirical studies. Our work is rooted in science and we stand by the results our customers will achieve. Our experts make this sound psychological approach come to life in engaging and enjoyable experiences. www.mgilearning.com
Can’t see your company logo?
There are limited opportunities available; have a look at our media pack to see how you can benefit:
To join this list and be part of the sector’s leading festival for customer experience, contact Ned James to secure your sponsorship spot:
T: 020 7772 8410
Business Design Centre,
How to get there
By London Underground
The nearest tube station Angel (Northern line), is a five minute walk away allowing you to travel to the Central London within minutes. Just a little further in the opposite direction is Highbury and Islington with great underground and overground connections.
There are many bus stops near the venue which cover several routes in and around London. Please click here for the journey planner to plan your trip.
From outside the UK
Getting to the venue from outside the UK is also an easy and stress free option, with Gatwick and Heathrow and Stansted being our closest London airports. Accessing the Business Design Centre from the airport can be done through the express train service from Gatwick, Heathrow and Stansted that run regularly throughout the day into Central London.
The content programme for CX2019 has been put together with multiple business functions in mind as a customer focus should be a key focus throughout a company. Therefore we are expecting group bookings and have created a pricing structure so the more places you book, the more you save.
|No. of persons||Price per person|
|More than 3||Available online|
If you have any questions, please contact the team on: