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Stream 2: Technology, agile working, retraining staff and the multi-generational workforce

Chair: Jonny Gifford, senior advisor, Organisational Behaviour


View our first stream here

11:15 - 12:30 Technology: Digitalisation in the workplace

11.15 - What can AI do for HR? advancement of HR practices using AI

Megan Butler, Post Grad Researcher, Leeds University Business School

  • How to help HR professionals understand and be able to apply the potential AI provides
  • Making the world of work better for every employee

11.40 - Panel discussion: catching up with the tech wave

Phil Brunkard, Chief information officer, Fractional/CIO Ltd

Helen Watkins, Head of HR, Housing Plus Group

Jenny Sawyer, Director of People & OD, Stonewater

  • Which tech to choose and how to implement effectively eg Big Data, AI, automation, blockchain, IoT, etc
  • Introducing technology experts into the organisation to translate into concepts and align with your vision, eg CIO, Technical Director, Chief Digital Officer
  • Understanding how new technology will change the demand workplace skills, training and wages
  • Evolving your organisation towards a “STEMpathetic” workforce
  • Enabling the transformation from transactional HR to transformational HR
  • Implementing new technology and process successfully and bringing staff along with you

12:30 - 13:30 Networking lunch break

13:30 - 16:30 Smart working

13.30 - Future proofing your workplace with technology: creating a culture of inclusion

Speaker tbc, Texthelp


Workplace tech is evolving faster than ever before. Is it now time to address the impact tech is having on inclusion in the workplace?

  • Find out how technology can help you attract and retain unique and talented staff
  • Learn how others are adapting their workplace with technology to create a diverse and inclusive environment


13.50 - Fireside chat: Delivering Smart Working - Understanding How Flexible and Alternative Working Arrangements Can Boost Productivity and Engagement

Amina Graham, Change & Transformation Director, L&Q Group

Malcolm O’Brien, Swan Housing

  • How far along is the housing sector with introducing/offering agile working compared to other industries?
  • Exploring how flexible working will look: shorter weeks, different hours, locations, different generation needs?
  • Where are people working from and where will they work from in the future?
  • Introduce policies, frameworks and governance around flexible work to support the workforce
  • Ensuring accountability through clear communication, good management, promoting team values and support and enable people to serve their customers first
  • What will the office of the future look like?

14.20 - Case study: How to introduce a fully flexible remote working workforce?

Nick Atkin, CEO, Yorkshire Housing

  • Using technology to drive fundamental change in how your business operates

14.45 Cultural transformation – it’s all about the values

Jill Bamford, HR Director, emh Group

  • Why building your optimal culture begins with understanding the values at the root of it
  • How measuring workplace culture enables you to transform and not just change
  • Understand why conscious and unconscious values matter if you want to build and sustain a high performing, values-driven culture

15.20 - Out of sector case study: creating a unique approach to culture and training that attracts and develops great people

Janet Leighton, Director of Happiness, Timpson

  • Focusing on brilliant training and relentless simplification so that every colleague feels set-up to surprise and delight the customer
  • Being passionate about diversity
  • Don’t underestimate the link between culture and customer experience

16.05 - Making coaching part of your HR toolkit

Karen Chambers, Business Coach, KC Coaching

16:30 - 17:00 Appealing to and maintaining a multi-generational workforce

16.30 - Panel discussion: The multi-generational workforce; addressing differing career aspirations, expectations, behaviours and values

Evie Copeland, Stakeholder Relationship Manager, Dumfries & Galloway Housing Partnership

Laura Jane Rawlings, CEO, Youth Employment UK

Patrick Thomson, Senior Programme Manager, Centre for Ageing Better

  • What do Gen X expect, what's different about millennials and how do you manage Gen Z?
  • How can employers appeal to a multi-generational workforce in terms of attraction, development and reward?
  • What do millennials want – not security and finance driven they want a purpose and a mission and training – the Housing sector is ideal
  • What do the older generations want?
  • What works across the generations, how to bring them together as a team?

17.00 Chair’s closing remarks

Speakers include:

Alison Rigby

Alison Rigby

Amina Graham

Amina Graham

Amy McClure

Amy McClure

Asif Sadiq MBE

Asif Sadiq MBE

Baljinder Kang

Baljinder Kang

Boris Worrall

Boris Worrall

Carole Richardson

Carole Richardson

Catherine Hodds

Catherine Hodds

Share your insights and expertise

If you would like to present a case study or take part in a panel at the Future of Work Festival 2019 please submit your proposal

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