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A week in the life… of a development manager

Deborah O’Shaughnessy, development manager at Alpha Living’s Bedford Court in the Wirral, explains how she has been helping residents during the coronavirus crisis

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Deborah works at Bedford Court in the Wirral
Deborah works at Bedford Court in the Wirral
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Deborah O’Shaughnessy, development manager at @living_alpha’s Bedford Court, explains how she has been helping residents during the coronavirus crisis #ukhousing

Monday

I spoke to our housekeepers to increase cleaning. I talked to residents about self-isolation and what this might mean. I explained that for those who had to self-isolate we would find time each day to talk to them on the phone, do their shopping or run important errands. This was the evening the prime minister announced that we should stop all non-essential contact and stay at home and we know it would cause a lot of anxiety for residents.

Tuesday

We closed all the communal areas. We knew this would be tough for residents as they are sociable and active. We also extended our Alpha Plus scheme to all residents, which means we can do their shopping.


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Wednesday

We received a number of calls from family members seeking information on the measures we were taking. It is understandable that they wanted reassurance. The cleaning regime was increased.

Thursday

I introduced a rota for using the laundry to ensure only one resident at a time was in the room. I also arranged for the room to be deep cleaned after every use.

Friday

Today saw an increase in the number of errands we were running. I was heartened by the way residents took the measures in their stride.

Do you know an outstanding professional who deserves to be featured? Email jess.mccabe@insidehousing.co.uk with your suggestions

A week in the life series

A week in the life series

Our ‘A week in the life’ series features housing professionals talking through what they do in their job on a day-to-day basis.

Find out about the different challenges housing workers in a variety of roles face in a given week. 

We aim to feature staff from housing associations, ALMOs, local authorities and more.

Click here to nominate yourself or a colleague for inclusion

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