From the frontline - Kieran Buchanan

Tell us about your job.

I carry out repairs and maintenance work in customers’ homes, covering many different trades. In one day I could go from plastering a wall, to measuring up a fire door, to answering an emergency call-out to fix a leak. The variety can be challenging but I find it rewarding to be able to resolve so many different issues on a daily basis.

Why housing?

Working in the sector, I have gained a vast amount of knowledge and awareness of different cultures, which has given me a better understanding of our customers’ individual needs.

What does a good day look like?

A good day at Midland Heart involves carrying out the works on someone’s home to a high standard and knowing that the customer is happy. It’s a great feeling to come home knowing you’ve done a good job and helped people.

And a bad one?

I wouldn’t say I have bad days. Every day offers different challenges, which I embrace and overcome by structuring a plan of action. Because each job is so different, I learn from each experience and resolve issues quicker when they come up again.

What would you change about the sector if you could?

I would change people’s general perception of the social housing sector. I find our customers are hard-working and take pride in the maintenance and upkeep of their homes, but it doesn’t always come across this way.

What’s the most private thing you’d admit to colleagues?

If I built up a strong enough bond with a colleague, I’m pretty sure I’d admit anything to them. I’m well-known for my love of climbing, but not many people know that I’m fascinated by all things astronomical.

What is your dream job?

As a child I always dreamed of being an astronaut. I love the idea of being up in space.

You’re prime minister for a day. What do you do?

I would put another bank holiday in the working calendar. Failing this, I would work my way around the eight bars of Westminster with my fellow MPs.

What would your superpower be and why?

If I could choose one superpower above all else it would be omniscience. With limitless knowledge, I would cure diseases and help people most in need.