Research to examine role of housing officer

The Frontline Futures project by Chartered Institute of Housing (CIH) Scotland and Wheatley Housing Group have commissioned the Centre for Comparative Housing Research (CCHR) at De Montfort University to speak to housing officers across the UK.

They will analyse the current skills and characteristics of frontline housing professionals and look at where further changes might take the sector in the future. 

Mark Reid, learning and development manager at CIH Scotland, said: ‘Increasingly housing organisations are pondering how they will need to work in future to deliver high quality services and support to tenants and communities. How will the roles of frontline staff in particular need to change? What skills and knowledge will high performing staff need in five years’ time? We have asked CCHR to undertake UK-wide research to examine the characteristics and skills of housing officers now and to analyse how that might change for the future.  In addition we are interested in the culture of housing organisations and the perceived wider benefit of the housing officer role.’

Lorna Wilson, Wheatley’s research and development manager, said: ‘We are already empowering Glasgow Housing Association staff to Think Yes to meet the needs of our individual customers; but we are intrigued to find out what the views are across the UK of the changing role of the housing officer for the future.’

To find out more about the research project click here.