The focus of the inquiry shifted this week to the actions of the social housing providers responsible for maintaining Grenfell Tower. Peter Apps recaps what we learned
A new section of the Grenfell Tower Inquiry began this week, with opening statements delivered for its third module, which will put the spotlight on the social housing providers: the Royal Borough of Kensington and Chelsea (RBKC) and its management company Kensington and Chelsea Tenant Management Organisation (KCTMO).
The inquiry will break its analysis into three parts: fire safety complaints made by residents before the fire and how they were dealt with, the extent to which the organisations complied with their legal obligations, and the ‘active and passive’ fire safety measures within the tower (which means things such as fire doors, smoke extraction and lifts).
Let us look at each of those topics in turn.
That residents complained of fire safety defects and warned of catastrophe before the disaster has been part of the story since hours after the blaze.
This week we learned how far back they went. Shah Ahmed, a resident of the 18th floor and chair of the Grenfell Tower Leaseholders Association, wrote a stark letter to KCTMO as early as September 2010.
A fire in a lobby had filled the building with smoke, and Mr Ahmed was worried about the consequences of a repeat. “As you know fire does not kill as much as the effects of smoke and to our knowledge some of the residents nearly died due to smoke inhalation and suffocation,” he wrote.
“Grenfell Tower with its interior staircase and malfunctioning ventilation system there is certainly a high probability that in the event of another fire the whole building can become an inferno.”
The smoke ventilation system remained defective on the night of the fire seven years later and a number of residents died in the stairwell, with many others unable to escape because of the smoke.
Danny Friedman QC, (pictured above) appearing for one group of survivors, said resident participation at KCTMO “was at most tokenistic or, more often, suppressed whenever there was disagreement” and he quoted from KCTMO documents to say that it believed the primary purpose of involving residents in the refurbishment was to win “buy-in and support for the project”.
He pointed to the refusal to provide project minutes to resident Edward Daffarn in October 2014 “by blanket indication of commercial sensitivity”. But he said an internal KCTMO document showed that the refusal was to avoid “critical scrutiny of problems”.
“As you know fire does not kill as much as the effects of smoke and to our knowledge some of the residents nearly died due to smoke inhalation and suffocation”
Claire Williams, project manager for KCTMO, cited the “bombshell” of residents remaining unprotected due to a non-functioning ventilation system despite a deficiency notice from the London Fire Brigade (LFB), something she said would “cause Mr Daffarn to raise more queries either on his blog or via further freedom of information requests”.
Mr Friedman described an “obsessive defensiveness” towards Mr Daffarn, which extended to KCTMO refusing to fix a broken self-closer that he reported in a neighbour’s flat. This remained unfixed on the night of the fire, with smoke filling the floor as a result. Two residents of the floor died, and Mr Daffarn only narrowly escaped.
When residents tried to form a group, with the support of trade union Unite in early 2015, KCTMO would not even meet with it. And a petition against the refurbishment signed by 60 residents only resulted in a review run by KCTMO that praised their own work.
Mr Friedman said that KCTMO assumed residents were being led by Mr Daffarn and other vocal critics, rather than possessing their own negative views.
“It ought to be obvious to anyone involved in social housing that residents may be reluctant to complain personally for a multitude of reasons, including but in no way limited to immigration or housing status, or experience as a member of a minority race or ethnicity,” he said.
“They must be entitled to rely on collective advocacy, rather than be given the invidious choice of bearing the burden of speaking up alone, being silent or indeed silenced.”
Reference was made to a number of specific complaints – including about broken door closers – which will be addressed in detail as the evidence progresses.
Michael Mansfield QC, appearing for another group of survivors, emphasised the case of an unnamed resident who went six months without a functioning toilet despite KCTMO knowing he had bowel cancer.
However, James Ageros QC, appearing for KCTMO, painted a very different picture. He said the ‘Grenfell Action Group’ blog – of which Mr Daffarn was one author – was in “vehement opposition” to a project to build a school near the tower and this may have “soured the relationship between some tenants and the TMO”.
“The inquiry may wish to consider whether views expressed by some more vociferous residents were truly representative of the views of a majority of residents,” he said.
He said complaints handling “was always a priority for the TMO” and its performance was “monitored both internally and externally”.
Much will be learned about this process in the weeks to come.
A crucial element of the legal duties imposed on RBKC and KCTMO is the responsibility to identify vulnerable residents in Grenfell Tower and plan for their escape.
There is no dispute that this was not done. The question is going to turn on whether it should have been.
Families’ lawyers were united in their criticism of the council and KCTMO on this point. “The lack of appropriate precautions is reflected in the deaths,” said Stephanie Barwise QC (pictured above).
She said that a quarter of the 67 child residents present on the night died and that 41% of the 37 vulnerable adults died – higher death rates than in any other group. However, a spreadsheet sent to the LFB on the night of the fire listed only 10 residents with disabilities of 225 identified.
Ms Barwise said that KCTMO and risk assessor Carl Stokes were aware of the need to provide emergency evacuation plans and the fact that they had not done so.
She said that Mr Stokes advised against participation in an LFB pilot of sprinklers for vulnerable people as this would raise the question: “Why they were not included in the [fire risk assessment]?”.
Ms Barwise and others emphasised that Article 15 of the Regulatory Reform (Fire Safety) Order required building owners to produce an evacuation plan and Article 9(7)(b) required the risk assessment to record “any group of persons identified by the assessment as being especially at risk”.
Mr Friedman called the fire “a landmark act of discrimination against disabled and vulnerable people” and Mr Williamson said it showed “a flagrant disregard for residents’ safety”.
But a complicating factor is the existence of guidance written for the Local Government Association (LGA) in 2011 following the Lakanal House fire, with the endorsement of government and the housing sector, which said it was “usually unrealistic” for landlords to prepare personal emergency evacuation plans for vulnerable residents.
This was noted by lawyers for both RBKC and KCTMO, with Mr Ageros saying the guidance “largely determined [KCTMO’s] policy, including its approach towards personal emergency evacuation plans”.
This feeds into a major theme of the opening statements. The author of the LGA guide was Colin Todd, who is also a key expert witness for this phase of the inquiry.
His views were said to be in “sharp contrast” to the other expert witness, Dr Barbara Lane, and lawyers for the families criticised Mr Todd. Mr Williamson went as far as saying that his clients “do not accept that he is an appropriate expert to guide the inquiry”.
But both RBKC and KCTMO cited his evidence with approval in their opening statements, and RBKC emphasised the need for awareness of general industry practice with regard to its decision to follow the guidance.
Whatever the rights and wrongs of doing so, it is certainly the case that many social landlords placed great emphasis on the guidance and did not develop evacuation plans for vulnerable residents.
Another key focus of this module will be the advice given by risk assessor Carl Stokes. Ms Barwise said KCTMO placed its reliance on him “for all aspects of fire safety advice at Grenfell”.
But she added that he “lacked any professional registration and invented some of his professional qualifications”. We did not get much more detail on the invented qualifications this week, although that will undoubtedly be examined when Mr Stokes gives evidence.
Again, Dr Lane and Mr Todd were said to be at odds over Mr Stokes’ performance, with Dr Lane issuing some sharp criticism but Mr Todd defending his performance.
This was queried by Ms Barwise, who said aspects of Mr Todd’s report “create the impression [he] is at pains to exonerate Stokes”.
Lawyers representing both KCTMO and RBKC spoke in favour of Mr Todd’s views, however, with Mr Ageros saying “he is an expert in fire risk assessment, which Dr Lane, although eminent, is not”.
The question of his lack of registration – not for the first time in this inquiry – points to a potential broader failure in the fire safety net before Grenfell. There was no requirement for registration at all, with no regulation of those who carried out risk assessments.
“The sector was and remains completely unregulated,” said James Maxwell-Scott QC for RBKC (pictured above). “No qualifications are required by law. No training is required by law. There was and is no bar whatsoever to anyone seeking to go into business as a fire risk assessor.”
A particular aspect of Mr Stokes’ work that will face scrutiny is what he said about the tower’s cladding (pictured above), which he described as “fire rated” in his assessment. This was described as a “meaningless term” by Ms Barwise, who said that Mr Stokes has now accepted “he did not know what the composition of the cladding was and therefore had not assessed the risks posed by it”.
There will be a legal question – addressed in an opening statement for the London Fire Commissioner – about whether the external walls were required to form part of the risk assessment. Nonetheless, since Mr Stokes did offer an opinion, that opinion will be scrutinised.
This came up in April 2017, just weeks before the fire, when the LFB wrote to all London boroughs warning of a recent fire in Shepherd’s Bush and advising them to check the compliance of their building facades through risk assessments.
This email was forwarded to Janice Wray, head of health and safety at KCTMO, who forwarded it to Mr Stokes.
“Grenfell was clad but the cladding complied with the requirements of the building regulations,” he wrote in an email sent from his mobile. “Lots of questions asked of Rydons and answers received back from them.”
The appropriateness of this advice and the weight placed on it is likely to be a major theme with the relevant witnesses.
Two major issues surround fire doors. The first is the broken or missing self-closers. The second is that the doors themselves were later found to be defective.
The first of these was a crucial fire safety flaw at Grenfell Tower, with smoke pouring from open doors into lobbies and later the stairs.
Families’ lawyers explained this week that Grenfell was left in this state despite the council and KCTMO receiving a sharp warning of the risks following a fire at nearby Adair House in 2015. In this instance, a broken self-closer led to smoke filling the lobby and many residents being trapped – although the blaze was non-fatal.
“RBKC therefore had full knowledge of the extensive fire risks posed by the lack of door-closers, yet failed to commit to install closers across its estate until nearly two years after it had seen the serious consequences of this omission,” said Ms Barwise.
Even when it did commit to doing so, in March 2017, Laura Johnson, director of housing, is said to have pushed to make it a five-year rather than a three-year programme “to make the funding more manageable”. She also pushed against ongoing monitoring, calling it “an additional expense to the [Housing Revenue Account] indefinitely”.
Peter Maddison (pictured above), director of assets and regeneration at KCTMO, was said to have sought legal advice on whether door closers were only needed “where fundamental to the fire strategy” and wrote in an October 2016 email: “How can we best transfer responsibility for maintenance of door-closers on to the tenants?”
RBKC now accepts that a programme of door-closer replacement should have been adopted sooner.
But even with working door closers, the fire doors were not appropriate. Tests after the fire showed them failing at 15 minutes rather than the required 30.
These doors were provided by Manse Masterdor, which supplied 106 replacement doors in Grenfell Tower between 2011 and 2013.
Ms Barwise’s opening statement said that Manse Masterdor had signed a contract to supply doors with an 's' rating, which meant they would protect against smoke leakage. In fact, they had never been tested to this standard.
They also only tested them from one side despite a legal requirement to test both, and only tested two variations of the doors despite marketing 28.
Mr Ageros, for KCTMO, questioned why the inquiry has decided not to call Manse witnesses to give evidence and asked them to reconsider.
This module of the inquiry will also dedicate time to the tower’s defective smoke ventilation system and why it was not fixed. This was plainly a serious problem, which had been known about for years, and expert evidence will be called to help explain it.
The lifts are another major issue. The lifts were not firefighters’ lifts, despite being identified as such in Mr Stokes’ risk assessment, a mistake Ms Barwise described as “deplorable”.
We also heard a challenge from Martin Seaward QC, representing the Fire Brigades Union, to the suggestion that firefighters may have been unable to take control of these lifts on the night of the fire because they used the wrong-sized key.
Mr Seaward presented evidence (shown above) which he said demonstrated instead that the mechanism was clogged with dust and debris, something he said may have occurred during the refurbishment.
The inquiry now breaks for Easter and will resume on 19 April with the first evidence from residents.
It is planning to resume in-person hearings, bringing an end to the Zoom-enabled remote hearings that have been in place since the New Year.
The Grenfell Tower fire was a “landmark act of discrimination against disabled and vulnerable people”, lawyers acting for survivors and bereaved have said, as they outlined a series of failures made by the council and its managing agent in the build-up to the blaze.
Sadiq Khan has branded “the dismissive treatment” of complaints made by Grenfell Tower residents “a disgrace” in an opening statement to the inquiry on his behalf.
Week one: A vivid picture of a broken industry
After a week of damning revelations at the opening of phase two of the Grenfell Tower Inquiry, Peter Apps recaps the key points
Week two: What is the significance of the immunity application?
Sir Martin Moore-Bick has written to the attorney general requesting protection for those set to give evidence at the Grenfell Tower Inquiry. Peter Apps explains what the move means
Week three: Architects of misfortune
This week saw the lead architects for the Grenfell Tower refurbishment give evidence to the inquiry. Peter Apps runs through the key points
Week four: ‘I didn’t have any perception that it was the monster it’s become’
The architects continued to give evidence this week, outlining a lack of understanding of the fire risk posed by the cladding materials and its design. Nathaniel Barker reports
Week five: ‘No adverse effect in relation to external fire spread’
As the Grenfell Tower Inquiry returns from its long absence, Peter Apps recaps the key points from a week of important evidence from the fire consultants to the refurbishment
Week six: ‘I can’t recall any instance where I discussed the materials with building control’
Nathaniel Barker summarises what we learned from fire engineers Exova, architects Studio E and the early evidence from contractor Rydon
Week seven: ‘I do not think I have ever worked with a contractor operating with this level of nonchalance’
Two key witnesses from contractor Rydon gave evidence this week. Peter Apps recaps some of the key points from a revealing week of evidence
Week eight: ‘It haunts me that it wasn't challenged’
Four witnesses from contractor Rydon gave evidence this week. Lucie Heath recaps what we learned on the last week of evidence before the inquiry breaks for five weeks
Week nine: ‘All I can say is you will be taken out for a very nice meal very soon’
This week the inquiry heard evidence from witnesses at Harley Facades, the sub-contractor responsible for Grenfell Tower’s cladding. Peter Apps recaps the key points
Week 10: ‘As we all know, ACM will be gone rather quickly in a fire!’
As the Grenfell Tower Inquiry entered its 10th week, Jack Simpson recaps the key points from a week of important evidence from the refurbishment’s cladding contractor
Week 11: ‘Did you get the impression Grenfell Tower was a guinea pig for this insulation?’
With witnesses from the cladding subcontractor, the firm which cut the deadly panels to shape and the clerk of works which inspected the job giving evidence this was week full of revelations. Peter Apps recaps the key points
Week 12: ‘Would you accept that was a serious failing on your part?’
With the surveyor who inspected Grenfell Tower for compliance giving evidence, this was a crucial week from the inquiry. Dominic Brady and Peter Apps report
Week 13: ‘Value for money is to be regarded as the key driver for this project’
With consultants to Kensington & Chelsea Tenant Management Organisation (KCTMO) giving evidence, attention at the Grenfell Tower Inquiry turned for this first time to the actions of the TMO and the council. Peter Apps reports
Week 14: ‘Did it not occur to you at this point that your budget was simply too low?’
This week, for the first time in phase two, the inquiry heard from Kensington & Chelsea Tenant Management Organisation, the landlord that oversaw the fatal refurbishment of Grenfell Tower. Lucie Heath reports
Week 15: ‘Have you ever informed the police that you destroyed documents relevant to their investigation?’
Witnesses from the Kensington and Chelsea Tenant Management Organisation (KCTMO) gave evidence for a second week, which began with a shocking revelation about withheld and destroyed evidence. Peter Apps recaps
Week 16: ‘I conclude this was very serious evidence of professional negligence’
This week saw members of Kensington & Chelsea Tenant Management Organisation finish giving evidence, before the inquiry’s expert witnesses took the stand to make some highly critical assessments of the work they had seen before and during the refurbishment of Grenfell Tower. Jack Simpson recaps
Grenfell Tower: a timeline of the refurbishment
Following the conclusion of module one of the Grenfell Inquiry’s second phase, Peter Apps presents a timeline of the key moments during the fatal refurbishment of the west London tower block
Week 17: ‘It’s hard to make a note about this because we are not clean’
The start of the second module of the Grenfell Tower Inquiry phase two came with some huge revelations about the companies that sold the products used in the cladding system. Peter Apps reports
Week 18: ‘It was just reckless optimism wasn't it?’
As the inquiry began cross-examining witnesses for the second module of its phase two work, the picture surrounding just how Grenfell Tower ended up wrapped in such dangerous materials became a little clearer. Nathaniel Barker was keeping an eye on proceedings
Week 19: ‘And that was intentional, deliberate, dishonest?’
The Grenfell Tower Inquiry this week heard the shocking story of how the insulation manufacturer “manipulated” official testing and marketed its product “dishonestly”. Peter Apps tells the story
Week 20: ‘We were outed by a consultant who we then had to fabricate a story to’
This week the inquiry investigated the actions of Kingspan – the manufacturer of one of the insulation products used in the tower’s cladding system. Dominic Brady reports
Week 21: ‘It’s there in black and white isn't it? We see a complete absence of any consideration of life safety’
The story of insulation giant Kingspan’s testing and marketing of its combustible insulation for high rises was unpacked in minute detail this week. Peter Apps reports
Week 22: ‘All we do is lie in here’
In the third week of evidence from insulation giant Kingspan, the inquiry continued to uncover shocking details about the firm’s behaviour both before and after the Grenfell Tower fire. Lucie Heath reports
Week 23: ‘That would have come as an earthquake to you at the time, would it not?’
This week the inquiry took its deepest dive yet into the inner workings of the cladding manufacturer whose product has been blamed for the terrible spread of fire up Grenfell Tower. Nathaniel Barker reports
Week 24: ‘Do you accept that Test 5B was Arconic's deadly secret’
The president of the firm that made and sold the cladding panels installed on Grenfell Tower was asked to account for the apparent concealment of “disastrous” fire tests on the product this week. Peter Apps reports
Week 25: ‘This is quite an incredible list of omissions and missed instances, isn’t it?’
This week the Grenfell Tower Inquiry heard its first witnesses from the Building Research Establishment (BRE) - the testing house which carried out key fire tests on the Kingspan and Celotex insulation products which were later used on Grenfell Tower. Peter Apps reports.
Week 26: 'You were taking an enormous risk, weren't you?'
Week 26 at the Grenfell Tower Inquiry was a key moment in understanding how dangerous products used on the tower came to be accepted by industry professionals. Dominic Brady reports
Week 27: ‘What will happen if one building made out [of] PE core is in fire and will kill 60 to 70 persons?’
The most explosive evidence this week at the Grenfell Tower Inquiry came from those who did not attend, as the evidence which would have been presented to Arconic witnesses was displayed in their absence. Peter Apps reports
Week 28: ‘This is a serious safety matter’
This week the Grenfell Tower Inquiry zeroed in on the British Board of Agrément, the body that produced “misleading” certificates which inspired trust in both the cladding and insulation used on the tower. Lucie Heath reports
Week 29: ‘Is it true that Kingspan’s position… was to do its best to ensure that science was secretly perverted for financial gain?’
The final week in this section of the Grenfell Tower Inquiry primarily examined the attempts by insulation manufacturer Kingspan to lobby government after the fire. Peter Apps reports
How the products used in Grenfell Tower's cladding system were tested and sold
As the section of the Grenfell Tower Inquiry examining how the products used in the cladding system were tested, marketed and sold comes to a close, Peter Apps summarises what we have learned about each of the products included in the system
Week 30: ‘There is certainly a high probability that in the event of a fire the whole building can become an inferno’
The focus of the inquiry shifted this week to the actions of the social housing providers responsible for maintaining Grenfell Tower. Pete Apps recaps what we learned
Week 31: ‘If we cannot get out people will die’
This week saw the former residents of Grenfell Tower enter the witness box to tell of their experiences attempting to raise complaints with the council and its managing agent. Pete Apps reports
Week 32: ‘Let's hope our luck holds and there isn't a fire’
This week saw the return of the landlord of Grenfell Tower, Kensington and Chelsea Tenant Management Organisation (KCTMO), as senior staff members attempted to explain how vital fire safety protections at the block were allowed to fall into disrepair. Lucie Heath reports
Week 33: ‘Isn't that a serious gap in the scope of a policy meant to safeguard vulnerable people?’
A slightly disjointed week at the Grenfell Tower inquiry saw further evidence from staff at building manager Kensington and Chelsea Tenant Management Organisation (KCTMO) interspersed with the views of a cladding expert. Peter Apps reports
Week 34: ‘Some members of the community are doing their best to spread false information’
Jack Simpson covers all the major revelations from the past week of evidence at the Grenfell Inquiry, including evidence from Laura Johnson, director of housing at the Royal Borough of Kensington and Chelsea.
Week 35: ‘I really didn’t like the champagne’
This week the Grenfell Tower Inquiry saw council witnesses, including former deputy leader Rock Feilding-Mellen and leader Nicholas Paget-Brown, questioned about their role in the story for the first time. Peter Apps reports
Week 36: ‘Is that not a very incurious approach for a fire risk assessor?’
This week the Grenfell Tower Inquiry scrutinised the work of Carl Stokes, the man hired to carry out fire risk assessments for the block. Nathaniel Barker reports
Week 37: ‘In giving that advice, weren’t you acting beyond your knowledge and expertise?’
A curtailed week at the Grenfell Tower Inquiry saw fire risk assessor Carl Stokes grilled over advice he gave regarding the tower’s cladding. Peter Apps reports
Week 38: ‘Well it’s a bit more than that, isn’t it. He’s suggesting that you tell the LFB a lie’
The inquiry heard the mammoth cross-examination of KCTMO’s health and safety manager Janice Wray this week. Peter Apps reports
Week 39: ‘What you said there was a grotesque understatement’
This week the inquiry continued to hear from former employees of Kensington and Chelsea Tenant Management Organisation, as well as two employees from the London Fire Brigade. Lucie Heath reports
Week 40: ‘An exercise in concealment and half-truth’
Former KCTMO chief executive Robert Black gave his evidence to the inquiry this week and was asked to account for the various failures described over the previous six weeks. Peter Apps and Nathaniel Barker report.
Week 41: ‘We should do nothing. This is not the sort of website we should be responding to’
This week saw the return of Robert Black, chief executive of Kensington and Chelsea Tenant Management Organisation (KCTMO), before the inquiry turned its attention to the defective smoke control system in the tower. Dominic Brady reports
Week 42:‘They would leak as much as they leaked. They were what they were’
The Grenfell Tower Inquiry continued its in-depth investigation of the tower’s non-compliant smoke control system this week, with evidence from the various contractors involved in delivering it. Pete Apps reports.
Week 43:‘Contractors at the time were not generally aware of the importance of leaving holes unsealed’
This week the inquiry focused on two of the more overlooked areas of the Grenfell Tower fire, with evidence focusing on the gas pipelines and lifts within the west London block. It was a packed week, with five witnesses giving evidence. Jack Simpson reports
Week 44:‘I've never seen a fully compliant firefighting lift in any local authority building, to this day actually’
This week the inquiry turn the focus onto the building’s defective lifts, with evidence from an expert, contractors who worked on them and a former engineer at KCTMO. Pete Apps reports.