From the frontline: Catherine Barratt

Tell us about your job.

I’m an independent domestic violence advisor (IDVA) for the Somerset Integrated Domestic Abuse Service, run by Knightstone Housing. Largely based in the community and refuges, I support high-risk victims of domestic abuse, offering advice when they need it most.

How did you get this job?

By accident! I went to an open day about support work for a housing association in Yeovil, and was offered a job at a women’s refuge. It wasn’t something I’d considered before. After a couple of years I trained to be an IDVA, which gave me the skills and confidence to apply for my current role.

What does a typical day involve?

Every case of domestic abuse is different so every day is different. I usually start by checking emails, texts and voicemails. Then I’m busy visiting clients, building relationships, case reviewing and finding secure, safe accommodation.

Admin is an essential part of my day. I work with vulnerable people in high-risk situations, so records need to be accurate and up-to-date. My lovely colleagues will probably say I’m a bit OCD on the paperwork, but I enjoy it and it makes my life much easier if everything is clear and ordered.

What is a good day at work for you?

Every day is a good day as I love my job. I work with fantastic clients, colleagues and other professionals. I generally go home at the end of the day knowing I’ve done my best to offer support and advice to my clients to allow them to make informed decisions about their lives.

What’s a bad day?

It’s tough when there’s a problem I can’t do anything about, but I always consider what I can do rather than spend time worrying about something that’s out of my control. People who have suffered domestic abuse are often overwhelmed by the decisions they need to make, and this can be especially difficult if they have fragile mental health or learning difficulties. I support my clients whatever they decide to do. Sometimes clients are referred a number of times before they decide to take action. I accept that people won’t always engage with services.

If you could be prime minister for a day, what law would you pass?

My real passion is education. I would ensure every child, regardless of their socio-economic background or ethnic origin, has the opportunity to develop a love of learning from enthusiastic teachers in an inspirational environment.