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DWP publishes Universal Credit guidance

The Department for Work and Pensions has published a guidebook for landlords to help them prepare for the roll-out of Universal Credit.

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DWP publishes Universal Credit guidance

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The change to benefits will see housing benefit paid to tenants as part of a single monthly payment, rather than directly to landlords.

The pilots have so far seen a huge spike in arrears, especially early in the scheme’s introduction, with research this summer showing 86% of council tenants in receipt of the benefit were in arrears.


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The guidance, published today, says: “Social landlords may need to look at how and when they collect their rent, and the level of support some tenants will need to make the transition to a single, direct monthly payment.”

It adds that landlords can prepare for Universal Credit’s introduction by:

  • Familiarising themselves with the changes
  • Considering how they might need to adapt their policies and processes
  • Engaging with tenants early, to start assessing needs, making sure they understand their responsibilities and the support available

The guidance is available here.

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