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L&Q chief operating officer set to leave
L&Q’s chief operating officer is set to leave the organisation, Inside Housing can reveal.
Andy Brown will depart from the 95,000-home landlord at the end of the month, leaving the post vacant. The reasons for Mr Brown’s departure have not been stated.
L&Q said it would be “taking this opportunity to consider the future requirements of the chief operating officer role”.
The former operations director for Argos was tasked with improving customer satisfaction among existing L&Q residents when he joined in October 2017.
L&Q’s annual results, published last week, showed the association’s surplus fell 42% in a “challenging” 2018/19.
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The accounts also revealed that satisfaction with its landlord services fell from 74% in 2017/18, to 70% in 2018/19.
During Mr Brown’s time at L&Q, the association scrapped fixed-term tenancies to plaudits from many housing commentators.
It also began the acquisition of Trafford Housing Trust, having merged with East Thames Housing in late 2016.
The organisation set up a task force last year when L&Q hit the headlines after it was found that the association had missed repairs and failed to rectify damp, mould and vermin at Portway House in south London.
The task force aimed to identify other challenging schemes and take steps to fix issues. Work on 10 of 16 schemes picked out is complete, with 81% of the key work packages finished.
A spokesperson for L&Q said: “Andy has made a significant contribution to the L&Q Group during his time here, having brought together two organisations and operational teams to create one unified L&Q.
“He leaves a team who are well placed to manage the next chapter in our transformation programme and to deliver further improvements in our service.
“We would like to offer our thanks to Andy for his work in helping to transform our business.”
Update: at 10.44am, 09/08/19 this article and the headline previously stated that Mr Brown had left his post last week with immediate effect. It has now been amended following clarification from L&Q.
