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Almost 80% of housing association workers are satisfied with working from home, survey finds

A survey of almost 800 housing association staff members has found nearly eight in 10 are satisfied with working from home.

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A survey of almost 800 housing association staff members has found nearly eight in 10 are satisfied with working from home #UKHousing

Just 36% of housing association workers say they need a central office to do their work effectively #UKHousing

Of the 795 workers from six English housing associations who responded to a survey carried out by Trent & Dove Housing, 79% said they were satisfied with working from home, compared to just 9.2% who said they were dissatisfied.

Respondents were also asked to provide information on how they travelled to work pre-lockdown, including the method of travel and the amount of money spent.

Based on this information, Trent & Dove calculated that 288 tonnes of CO2 could be saved each year if those who responded to the survey remained working from home full-time.

They would also get back an average of 24 working days per year in commuting time if they worked from home instead of travelling to the office, and save £1,186.84 per year – the equivalent of a 4.2% increase on the average UK annual wage.


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Reflecting on the response to the COVID-19 crisis by their employers, a large majority (93.8%) of respondents said they felt their organisation had adapted well to the new ways of working introduced during the pandemic, while 88.2% said they themselves had adapted well.

When asked whether they would like to work from home more often in the future, 79.5% of respondents said they would.

Only 36.6% of employees said they felt they would need a central office to conduct their work effectively in the future.

The top benefits cited by respondents of working from home included fewer distractions (64.4%), more time to do personal or family activities (54.4%), frequent updates from their organisations (50.3%), and more time to do physical activity (43.9%).

Meanwhile, challenges associated with working from home included social isolation (47.5%), communication with coworkers (36.7%), issues with physical workspaces (36.4%) and maintaining positive mental health (35.1%).

All housing associations whose employees responded to the survey are part of Research Users in Social Housing. The research was co-sponsored by Clarion Housing Group.

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