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Home Group takes on big six energy companies over fuel poverty

Home Group is leading a sector campaign calling on the government and the country’s big six energy providers to take steps to alleviate fuel poverty as the UK prepares for a second wave of COVID-19 over the winter months.

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A sector campaign has been launched to push for greater support for those in fuel poverty during the COVID-19 crisis #UKhousing

Backed by more than 30 housing associations and the National Housing Federation (NHF), Home Group’s chief executive Mark Henderson has written an open letter to the prime minister and the country’s leading energy providers – British Gas, EDF Energy, E.ON UK, Npower, Scottish Power and SSE – raising concerns about the impact of the COVID-19 crisis on those who experience fuel poverty.

A number of proposals have been suggested as part of the campaign, including a one-off COVID-19 winter fuel payment of £300 for those who need the greatest support.

Energy providers are being urged to remove standing charges from the same households, ensure that customers known to be on a higher tariff are moved to a better deal and to prioritise those in social and affordable homes for smart meter roll-outs.


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It comes after a recent government-commissioned report called Preparing for a challenging winter 2020/21 warned that low temperatures reduce the body’s immunity to viruses and said those living in homes where the temperature is below 18°C are more likely to develop a number of diseases, including community-acquired pneumonia.

The latest government figures show that close to six million people in the UK are living in fuel poverty, while research by the End Fuel Poverty Coalition found that a further 200,000 people could fall into fuel poverty as a result of the COVID-19 crisis.

Mr Henderson said: “Surely, it’s unacceptable that this winter around six million people in the UK will suffer because they are caught in fuel poverty.

“Before the potentially ‘perfect storm’ arrives – cold homes, high winter fuel bills, reduced incomes and a virulent and unrelenting disease – we need to act.

“This isn’t about pointing the finger at government and energy providers, it’s about working together to support those who need it most.

“While the help currently available for those in fuel poverty is, in part, well-intentioned, it is in large part, complex, confusing and poorly thought through.

“We in the sector need to work with government and energy providers to make the well-intentioned work better, to unravel the complexity and confusion, and crucially, to ensure greater ownership and accountability.

“Although in the very early stages, I’m overwhelmed by the support we’ve received from colleagues across the sector, organisations working hard to alleviate fuel poverty and MPs.

“We genuinely appreciate it as it gives us increased momentum as we continue to urge government and energy suppliers to take steps to tackle fuel poverty in the short term in the face of the impact of COVID-19, as well as over the long term.”

Kate Henderson, chief executive of the NHF, said: “The NHF is pleased to see Home Group taking action on behalf of those who are facing fuel poverty. This is a great example of when our sector pushes on issues that matter most to their tenants.

“I hope both government and the big six heed the calls and ensure that social tenants are protected from cold homes and the increased threat from coronavirus they pose.”

A spokesperson for the Department for Business, Energy and Industrial Strategy said: “No one should be cold in their own home, which is why the government has already brought in extra funding and further measures to look after the most vulnerable."

“We are protecting households from rip-off deals with our energy price cap, giving extra money to pensioners during colder times of year through the Warm Homes Discount and providing £2bn in funding for domestic energy efficiency measures through the Green Homes Grant scheme.”

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