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Satisfaction low with association private property management
Satisfaction with private property management services provided by Scotland’s housing associations runs far behind their tenant satisfaction levels, the Scottish Housing Regulator has found.
The practice, known in Scotland as ‘factoring’, arises where a housing association manages the exterior and common parts of blocks of flats on behalf of private freeholders.
The regulator found private property owners have much lower satisfaction levels with the performance of housing associations who manage their properties compared with tenants who live in housing association properties – 67% compared to 90% tenant satisfaction.
There are 145 social landlords who provide factoring services to more than 123,000 homes, from which they will earn more than £10m this year, all in management fees.
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Christine Macleod, the regulator’s director of regulation (governance and performance), said the majority of social landlords who provided a factoring service had improved it since the regulator reported on the matter last year.
She said: “Many [landlords] have put in place improvements and overall owners’ satisfaction with services is up.
“Some still have more work to do to act on our recommendations and improve their factoring services."
