You are viewing 1 of your 1 free articles
RSH forms sounding board for white paper tenant satisfaction measures
England’s Regulator of Social Housing (RSH) has formed a sounding board to help decide the set of tenant satisfaction measures to be used as part of an overhauled consumer regulation system.
The regulator is currently considering how to implement widespread changes to the way it scrutinises housing providers’ performance on services, which were first set out in the Social Housing White Paper.
Published in October as a central plank of the government’s response to the Grenfell Tower fire, the white paper proposed scoring social landlords against a draft suite of tenant satisfaction measures, including metrics on safety compliance, repairs and complaints.
Sector bodies have been appointed to the new sounding board to engage with the RSH over exactly how the satisfaction measures will look.
READ MORE
Representatives from the following organisations will take part:
- Association of Retained Council Housing
- Chartered Institute of Housing
- Councils with ALMOs
- G15
- G320
- Housing Ombudsman
- PlaceShapers
- Local Government Association
- National Federation of ALMOs
- National Housing Federation
- Northern Housing Consortium
- Taroe Trust
- Tpas
The white paper proposals will see a whole new function established within the RSH to proactively regulate consumer standards in the social housing sector, including through regular inspections.
Ministers have given the regulator responsibility for developing the new system in consultation with residents and the sector.
Key decisions include any possible changes to the consumer standards, the operating model for running the new system of consumer regulation, and the set of tenant satisfaction measures used to hold landlords to account.
A consultation on detailed proposals for the set of tenant satisfaction measures is planned for winter 2021/22, before the RSH begins to develop plans for the standards and operating model in earnest.
The regulator said it will continue to engage with other stakeholders on the tenant satisfaction measures alongside the sounding board, including through workshops with residents.
Sign up for our legal and regulation newsletter
Already have an account? Click here to manage your newsletters
