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Sovereign appoints new chief operating officer
Sovereign has appointed its first chief operating officer in what it said will be the last in a “shake-up of responsibilities” following the appointment of its new chief executive in 2018.
Nicole Sharp, who most recently served as Sovereign’s executive director of property services, will take up the new role, which will bring all of the organisation’s customer-facing operations into one directorate for the first time.
Since first joining Sovereign in 1998, Ms Sharp has worked as a regional director, housing services director and customer services director. She has been a member of Sovereign’s executive board for the past 18 months.
It is the latest in a series of changes introduced since Mark Washer became chief executive of Sovereign in 2018, including the appointment of a new chief people officer, construction and technical director, customer experience director and corporate affairs director.
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Ms Sharp will take up her new post in the spring. The role had been covered by Neil McCall on an interim basis following Heather Bowman’s retirement last year.
Mr Washer said: “I am delighted that Nicole is to become the new chief operations officer.
“Her experience at Sovereign, in particular her experience in developing a forward-thinking and customer-centric culture, already brings so much to our executive board.
“Bringing our customer-facing services under one directorate and under Nicole’s leadership will enable us to live up to our ambition to put our customers at the heart of all that we do.”
He added: “This feels to me like the last piece of the jigsaw in a period of change at Sovereign.
“We’ve great new talent on our executive board alongside those with many years’ experience in making Sovereign what it is today.
“Along with the recent appointment of Sally Hyndman and several new roles in our senior leadership team, I feel hugely excited for what Sovereign can achieve in the years to come.”
Ms Sharp said: “I’ve relished my time at Sovereign over the past 23 years, and I am really excited to be stepping into the role of chief operating officer at a time when Sovereign is starting to deliver the ambition and the vision we set out in our 2019 corporate plan.
“Providing great homes and places for our customers has never been more important and Sovereign has a long-term plan to make our vision a reality.
“Building on the successes of recent years, I am looking forward to seeing our plans make a real difference to people’s lives.”
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