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Tenant engagement accreditation scheme launched in Northern Ireland
A new scheme designed to boost social landlords’ engagement with tenants in Northern Ireland has been launched.
The ‘Tenant Participation Standards’ accreditation will allow social housing providers to carry out a health check to assess how well they involve tenants in their services.
It has been developed by resident engagement body Supporting Communities to reflect similar initiatives introduced by Tpas in other parts of the UK.
Under the new Northern Ireland scheme, a landlord will be assessed on 10 criteria and then receive accreditation of either gold, silver or bronze.
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Supporting Communities said it is designed to help landlords to assess their progress in meeting Northern Ireland’s Department for Communities’ regulatory branch consumer standard.
Sheenagh McNally, head of corporate services at Supporting Communities, said: “Supporting Communities believes the fundamental relationship between a social landlord and their tenant is not just that of provider and consumer. They are partners in building communities and making great places to live.”
She added: “Engaging in a meaningful two-way process is to everyone’s benefit. Our new accreditation scheme will help raise the overall standard of tenant engagement in Northern Ireland which is good news for us all.”
Supporting Communities was appointed in 2017 by the Department for Communities as an ‘Independent Tenant Organisation’. Sixteen out of Northern Ireland’s 20 housing associations are members.
Resident engagement has become an increasingly significant area of focus for UK landlords since the Grenfell Tower fire, as concerns were raised by tenants prior to the tragedy.
