Filter
Filter

Filter

Filter content by topic
Asset management
Care and support
Development
Finance
Fire safety
Funding
Housing Management
Markets
Technology
Policy
Regulation and Governance
Mergers and Acquisitions
View All

Four things to remember when it comes to outsourcing

Sponsored by Mears

Outsourcing can provide many opportunities for organisations, but it requires thought and planning. Alan Long provides some pointers to getting it right

Linked InTwitterFacebookeCard
Sharelines

Four things to remember when it comes to outsourcing (sponsored by Mears) #ukhousing

Linked InTwitterFacebookeCard

Article sponsored by:

1. It can spread the risk and provide focus

1. It can spread the risk and provide focus

Outsourcing enables organisations to focus on their business by using the specialist expertise of outside business for matters such as repairs and maintenance, as well as IT, asset management and health and safety. It has the added benefit of spreading the risk.

Whether it provides cost savings depends on your baseline, what services you are looking to outsource, to whom you are outsourcing and your timescales. Real cost savings come in the longer term.

2. Tailor the service to meet your needs

2. Tailor the service to meet your needs

Consider early on what your outsourcing goals are, both in the shorter and longer term. Is the company you are outsourcing to going to add value to your own expertise?

Make sure the cultural fit is right. Sometimes an organisation that on paper may seem right, may have a very different working culture to your own, which can be a hindrance in the longer term.

Spend time with the people you are going to be outsourcing to.

3. Find the model that’s right for you

3. Find the model that’s right for you

There are a range of different models that you can choose from when it comes to outsourcing, and it’s important to find the one that’s right for you, whether that’s a joint venture, outsourcing everything or just part, or a managed service.

Consider what services you want to outsource: do you want to hand everything over, or work with one contractor or several, which can help with risk management.

4. Lay down some ground rules

4. Lay down some ground rules

It is really important to be clear about governance, once you have found the right outsourcing partner.

Establish how the contract is going to be managed by setting long and short-term goals.

Incentivise the right behaviours and outcomes and make sure the provider reflects those outcomes all the way down the organisation.

An annual refresher is vital: treat each year as a new tender, and ensure that there is a process in place to put new ideas into the business plan the following year.

Outsourcing: an overview for landlords

Inside Housing, in association with Mears, has published a guide to outsourcing.

Click here to read the guide

Related Stories

For general enquiries you can contact Inside Housing at:

3rd Floor, 4 Harbour Exchange Square, Isle of Dogs, London, E14 9GE

Tel: 0207 772 8300
Fax: 020 7772 8590/91

© 2019 Inside Housing
All rights reserved
Twitter
Facebook
LinkedIn