Anti-social behaviour: Heard, updated and supported

Minimising friction

Anti-social behaviour: Heard, updated and supported

Wednesday, 23 Sep 2026 12:15 - 13:00

Anti-social behaviour cases are among the most emotionally charged situations a housing provider will manage. The lengthy, multi-agency processes involved mean that weeks or months can pass with no visible action, leaving residents convinced that nothing is being done and trust eroding fast. Yet the problem is frequently not inaction but a failure to communicate what is happening and why. This session explores how better engagement and communication practice can transform the ASB experience.

Delegates will leave with an understanding of:

• How to design proactive update processes for ASB cases that keep residents informed throughout lengthy investigations
• How to support residents who are experiencing ASB in ways that go beyond the case management process itself, recognising the emotional toll, connecting people to wider support and ensuring that those from minoritised backgrounds or with additional vulnerabilities feel genuinely safe and heard
• Communicating disappointing outcomes sensitively

In partnership with

EXHIBIT/SPONSOR

Testimonials

Alison Jenkins, tenant, Magenta Living

"What a fantastic experience as a tenant, to hear from so many passionate and inspirational professionals, who are all keen to provide their skills and knowledge to guide both landlords and residents."

Becci Gardner-Queen, housing team leader, Darlington Borough Council

"Great conference! The speakers were very knowledgable. We left feeling refreshed and armed with knowledge of what is to come and what we are preparing for."

Eileen Smith-Hughes, ClwydAlyn Housing

"Interesting and informative panels throughout the day with plenty of opportunities for discussion, questions and networking."

Elly Hoult, chief operating officer, Peabody

"The best conference I have attended this year."

Paul Singleton, strategy and customer insight director, The Hyde Group

"The conference was an excellent opportunity to engage with debate, hear inspiring stories and to stimulate thoughts about making engagement work better."

Rachael Orr, chief executive, PlaceShapers

"I really enjoyed the event. It was great to be at a housing sector conference and see so many residents and so much more diversity of attendees than you often get."

Valerie Oldfield, member of the National Housing Federation Tenant Advisory Panel

"A very engaging conference where residents and staff come together to meet, discuss and share knowledge. This is one not to miss."

Tenant and Resident Engagement CONFERENCE STARTS IN: