Panel: Mind the gap: Designing policies and practices that support middle-aged and older tenants

Wednesday, 23 Sep 2026 14:00 - 14:45

The lack of available social housing means many people, including middle-aged tenants who do not require priority placements, face a long wait for housing. Whilst they are on waiting lists, the sector misses out on a valuable and skilled group of tenants. Meanwhile, older tenants who are already housed frequently find themselves in properties and neighbourhoods that are increasingly unsuitable, yet the services, facilities and support networks needed to help them age well in place are underdeveloped or lacking.

This session will discuss:

• how allocations policy can better reflect the reality of middle-aged housing need

• how engagement structures can be redesigned to draw in residents who are currently invisible to formal processes

• the steps providers can take to support tenants to live well as they age

In partnership with

EXHIBIT/SPONSOR

Testimonials

Alison Jenkins, tenant, Magenta Living

"What a fantastic experience as a tenant, to hear from so many passionate and inspirational professionals, who are all keen to provide their skills and knowledge to guide both landlords and residents."

Becci Gardner-Queen, housing team leader, Darlington Borough Council

"Great conference! The speakers were very knowledgable. We left feeling refreshed and armed with knowledge of what is to come and what we are preparing for."

Eileen Smith-Hughes, ClwydAlyn Housing

"Interesting and informative panels throughout the day with plenty of opportunities for discussion, questions and networking."

Elly Hoult, chief operating officer, Peabody

"The best conference I have attended this year."

Paul Singleton, strategy and customer insight director, The Hyde Group

"The conference was an excellent opportunity to engage with debate, hear inspiring stories and to stimulate thoughts about making engagement work better."

Rachael Orr, chief executive, PlaceShapers

"I really enjoyed the event. It was great to be at a housing sector conference and see so many residents and so much more diversity of attendees than you often get."

Valerie Oldfield, member of the National Housing Federation Tenant Advisory Panel

"A very engaging conference where residents and staff come together to meet, discuss and share knowledge. This is one not to miss."

Tenant and Resident Engagement CONFERENCE STARTS IN: