Why Attend

Why attend

CX2020 is a great opportunity for, not just customer experience professionals, but others such as housing, operations, IT and board members to get up to speed on everything that is happening in terms of CX in social housing.

 

Many of the solutions are digitally-led and will require significant investment. Making the right decisions and having the information to do that is of paramount importance to our delegates. Cost is an issue, but being seen to be doing the right thing in terms of actually listening to and delivering the level of CX that residents want, is now essential. The conference will address the best ways to do this.

 

As a delegate you’ll have the opportunity to engage with sessions focussed across the key areas of tenant voice, CX culture, governance and regulation and digital tools for transformation;

  • Bringing you up to date on cutting-edge customer segmentation methods to deliver deeper understanding of who your customer really are
  • Delivering the tenant voice direct to the conference through tenant speakers and customer insight Improving your customers’ journey, across the organisation, at all touch points, through employee engagement
  • Exploring best practice in meeting new regulations from the upcoming Social Housing White Paper
  • Showcasing new technology in action, demonstrating how the next generation of tools can finally simplify the customer journey

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