CX2020 is a great opportunity for, not just customer experience professionals, but others such as housing, operations, IT and board members to get up to speed on everything that is happening in terms of CX in social housing.
Many of the solutions are digitally-led and will require significant investment. Making the right decisions and having the information to do that is of paramount importance to our delegates. Cost is an issue, but being seen to be doing the right thing in terms of actually listening to and delivering the level of CX that residents want, is now essential. The conference will address the best ways to do this.
As a delegate you’ll have the opportunity to engage with sessions focussed across the key areas of tenant voice, CX culture, governance and regulation and digital tools for transformation;
Executive director, finance - Silva Homes
"Excellent format, combining bite-size insights into a number of key topics from a wide range of speakers. Apps for Q&A and in-conference polling were used effectively by the chair."
"The Social Housing Finance Conference provided a fantastic learning opportunity on how the leading social housing associations are financing themselves and how this impacts their organisation."
Executive management team - Local Space
"This is one of the best value for money conferences I have attended with every session providing a useful insight at the very least and some being unmissable."
"All Chief Executives and Directors of Housing Associations should attend this Conference!"
Finance director - Arhag Housing Association
"As a newbie to the Housing Sector, having moved over from the charity sector - one appreciates that finance is finance, but the conference presented probing questions to answer or walk away and consider. Personally, I learnt a lot and had a good day to soak up SH Finance issues and knowledge. Well worth attending!"