Customer Experience
2020


Wednesday, 20 May 2020


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New date and venue confirmed


MONDAY 26 OCTOBER 2020
COUNTY HALL, LONDON



Event rescheduling notice:


It is with regret we have taken the decision to postpone the CX2020 conference which was due to take place on 20 May 2020 at 133 Houndsditch, London. With ongoing concerns regarding Covid-19 we have a duty of care to our delegates, speakers, sponsors and staff. We are mindful that with the latest government advice being to avoid non-essential travel and gatherings of any size, we have felt it necessary to make this decision. The event will now take place on Monday 26 October 2020 at County Hall, London. All bookings remain valid and will be automatically transferred to the new date and venue. For any queries please contact conferences@oceanmedia.co.uk.

A dedicated one-day event delivering the answers on how to meet, and exceed, your customers’ expectations


Customer expectations have risen, not just in the products that they want but also in relation to the experience they receive from their landlord. They now expect the service to be convenient, proactive and personalised. The CX2020 event will feature case studies from housing associations and CX leading out of sector speakers on the key issue of segmentation, as well as offering tenant panels and tenant involvement throughout the programme. Delegates will have the opportunity within the programme to learn more about cutting edge technologies and also methodologies for implementation and gain insights into how other experienced housing associations have managed to achieve employee engagement across the organisation including front line and office staff.

The agenda will focus on key topics including:

Tenant voice

CX culture

Digital transformation

Governance and regulation



Speakers include:

Callie Lancaster

Callie Lancaster

Caroline Brooman

Caroline Brooman

Dean Anderson

Dean Anderson

Ivan Smith

Ivan Smith

Pat Turnbull

Pat Turnbull

Peter Jenkins

Peter Jenkins

Richard Blakeway

Richard Blakeway

Sara Law

Sara Law

Sponsored by:

Customer Experience conference in numbers

30+

visionary speakers

85%

attendance from Housing Associations

67%

attendance from senior leaders in customer experience

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