Customer Experience
2020


Wednesday, 20 May 2020


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A dedicated one-day event delivering the answers on how to meet, and exceed, your customers’ expectations


Customer expectations have risen, not just in the products that they want but also in relation to the experience they receive from their landlord. They now expect the service to be convenient, proactive and personalised. The CX2020 event will feature case studies from housing associations and CX leading out of sector speakers on the key issue of segmentation, as well as offering tenant panels and tenant involvement throughout the programme. Delegates will have the opportunity within the programme to learn more about cutting edge technologies and also methodologies for implementation and gain insights into how other experienced housing associations have managed to achieve employee engagement across the organisation including front line and office staff.

The agenda will focus on key topics including:

Tenant voice

CX culture

Digital transformation

Governance and regulation



Speakers include:

Chris Masey

Chris Masey

Daniel Klemm

Daniel Klemm

Dave Richmond

Dave Richmond

Eric Hodges

Eric Hodges

Gera Patel

Gera Patel

Jane Porter

Jane Porter

Kate Gascoigne

Kate Gascoigne

Sponsored by:

Customer Experience conference in numbers

30+

visionary speakers

85%

attendance from Housing Associations

67%

attendance from senior leaders in customer experience

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