Customer Experience
2020


Wednesday, 20 May 2020


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Customer Experience Conference
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A dedicated one-day event delivering the answers on how to meet, and exceed, your customers’ expectations


During lockdown and the subsequent economic downturn, housing associations have had to pick up the pieces and support the vulnerable in myriad ways. Delegates heard some of the positive stories and learnt from leading edge case studies of what went right and pitfalls to avoid. The CX2020 event featured case studies from housing associations and CX leading out of sector speakers on the key issue of segmentation, as well as offering tenant panels and tenant involvement throughout the programme. Delegates had the opportunity within the programme to learn more about cutting edge technologies and also methodologies for implementation and gain insights into how other experienced housing associations have managed to achieve employee engagement across the organisation including front line and office staff.

The agenda focused on key topics including:

Tenant voice

CX culture

Digital transformation

Governance and regulation



2020 speakers included:

Callie Lancaster

Callie Lancaster

Caroline Brooman

Caroline Brooman

Dean Anderson

Dean Anderson

Emma Maier

Emma Maier

Emma Miller

Emma Miller

Guy Stenson

Guy Stenson

Ivan Smith

Ivan Smith

Leigh-Ann Harris

Leigh-Ann Harris

Sponsored by:

Customer Experience conference in numbers

30+

visionary speakers

85%

attendance from Housing Associations

67%

attendance from senior leaders in customer experience

2020 attendees from companies including:

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