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2021 event information coming soon.
Customer Experience Conference
Thank you for attending!
A dedicated one-day event delivering the answers on how to meet, and exceed, your customers’ expectations
During lockdown and the subsequent economic downturn, housing associations have had to pick up the pieces and support the vulnerable in myriad ways. Delegates heard some of the positive stories and learnt from leading edge case studies of what went right and pitfalls to avoid. The CX2020 event featured case studies from housing associations and CX leading out of sector speakers on the key issue of segmentation, as well as offering tenant panels and tenant involvement throughout the programme. Delegates had the opportunity within the programme to learn more about cutting edge technologies and also methodologies for implementation and gain insights into how other experienced housing associations have managed to achieve employee engagement across the organisation including front line and office staff.
The agenda focused on key topics including:
Tenant voice
CX culture
Digital transformation
Governance and regulation
2020 speakers included:
Callie Lancaster
Caroline Brooman
Dean Anderson
Emma Maier
Emma Miller
Guy Stenson
Ivan Smith
Leigh-Ann Harris
Sponsored by:
Customer Experience conference in numbers
30+
visionary speakers
85%
attendance from Housing Associations
67%
attendance from senior leaders in customer experience
2020 attendees from companies including:
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Testimonials
John Andrew
Executive director, finance - Silva Homes
"Excellent format, combining bite-size insights into a number of key topics from a wide range of speakers. Apps for Q&A and in-conference polling were used effectively by the chair."
Rory Mulholland
Housing Agency
"The Social Housing Finance Conference provided a fantastic learning opportunity on how the leading social housing associations are financing themselves and how this impacts their organisation."
Jitinder Takhar
Executive management team - Local Space
"This is one of the best value for money conferences I have attended with every session providing a useful insight at the very least and some being unmissable."
Dubravka Kokot
Abbyfield
"All Chief Executives and Directors of Housing Associations should attend this Conference!"
DR Sally A East
Finance director - Arhag Housing Association
"As a newbie to the Housing Sector, having moved over from the charity sector - one appreciates that finance is finance, but the conference presented probing questions to answer or walk away and consider. Personally, I learnt a lot and had a good day to soak up SH Finance issues and knowledge. Well worth attending!"
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