It is with regret we have taken the decision to postpone the CX2020 conference which was due to take place on 20 May 2020 at 133 Houndsditch, London. With ongoing concerns regarding Covid-19 we have a duty of care to our delegates, speakers, sponsors and staff. We are mindful that with the latest government advice being to avoid non-essential travel and gatherings of any size, we have felt it necessary to make this decision. The event will now take place as an hybrid event on Monday 26 October 2020 at County Hall, London / Online. All bookings remain valid and will be automatically transferred to the new date and venue. For any queries please contact firstname.lastname@example.org.
Customer expectations have risen, not just in the products that they want but also in relation to the experience they receive from their landlord. They now expect the service to be convenient, proactive and personalised. The CX2020 event will feature case studies from housing associations and CX leading out of sector speakers on the key issue of segmentation, as well as offering tenant panels and tenant involvement throughout the programme. Delegates will have the opportunity within the programme to learn more about cutting edge technologies and also methodologies for implementation and gain insights into how other experienced housing associations have managed to achieve employee engagement across the organisation including front line and office staff.
The agenda will focus on key topics including:
Governance and regulation
Executive director, finance - Silva Homes
"Excellent format, combining bite-size insights into a number of key topics from a wide range of speakers. Apps for Q&A and in-conference polling were used effectively by the chair."
"The Social Housing Finance Conference provided a fantastic learning opportunity on how the leading social housing associations are financing themselves and how this impacts their organisation."
Executive management team - Local Space
"This is one of the best value for money conferences I have attended with every session providing a useful insight at the very least and some being unmissable."
"All Chief Executives and Directors of Housing Associations should attend this Conference!"
Finance director - Arhag Housing Association
"As a newbie to the Housing Sector, having moved over from the charity sector - one appreciates that finance is finance, but the conference presented probing questions to answer or walk away and consider. Personally, I learnt a lot and had a good day to soak up SH Finance issues and knowledge. Well worth attending!"