Making the grade: What are the trade-offs?
Chloe StothartHead of data & insightSocial Housing
Tina BarnardChief executiveWatford Community Housing Trust
Suzanne BrownExecutive director of operationsLiveWest
Joanne DrewDirector of housing and regenerationLondon Borough of Enfield
Glenn HarrisChief executiveMidland Heart 
Darren KnightDeputy chief executiveWarwick District CouncilAs the regulatory cycle matures, housing providers are reflecting on what it truly takes to achieve - and sustain - high regulatory gradings. This session will explore how organisations are managing the relationship between governance, consumer standards, and viability ratings,
and what trade-offs are emerging in the pursuit of continuous improvement.
With contributions from providers rated C1, those with strong governance but lower Tenant Satisfaction Measures (TSMs), and others navigating post-inspection challenges, panellists will share practical reflections on sector performance, reporting expectations, and what boards need to consider going forward.
Testimonials
Margaret Goddard, group assets director, Torus
John Carmichael, risk and governance director, The Hyde Group
Carl Magness, regulatory engagement manager, RSH
John Barnett, head of operations (UK), Tessi
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