Assessing the performance, energy efficiency and resident satisfaction within affordable homes presents a key challenge for the housing sector. Technology tools and ERP systems can make or break the efficient service delivery and ongoing resident satisfaction for housing providers. This session will hear how a new entrant has incorporated data-driven tools as well as built their own technology platform to manage the performance of their properties.

The panellists will discuss:

• How the use of data driven insights are the key to improving buildings performance among new builds.
• How acting on what the data tells us can provide measurable impacts of interventions made to support environmental, social and governance (ESG) factors
• Empowering housing providers to improve the quality of life and boost autonomy of its residents to navigate the performance of their rented home
• How to leverage limited resources effectively and ensure that we keep quality stock at the heart of social housing