The new arrangements for social housing consumer regulation are underpinned by an expectation that social landlords should capture data about both properties and tenants and use it to good effect. During this discussion, the panel will share their experiences of using data to shape decision-making and service delivery, and talk about how this will help them to meet future regulatory expectations as well as to deliver the best possible outcomes for tenants.
Margaret Goddard, group assets director, Torus
John Carmichael, risk and governance director, The Hyde Group
Carl Magness, regulatory engagement manager, RSH
John Barnett, head of operations (UK), Tessi (2023 sponsor)
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