Thursday, 15 May 2025

Plenary09:15 - 09:20

Opening remarks

Broadgate

Speakers

Martin HilditchEditorInside Housing

Thursday, 15 May 2025

Plenary09:20 - 10:00

Resetting the tenant-landlord relationship and building a partnership of equals

Broadgate

Speakers

Kate DodsworthChief of regulatory engagementRegulator of Social Housing

Daisy ArmstrongChairG15 Residents Group

Louise BassettChief executiveGentoo

Martin HilditchGroup editorInside Housing and Social Housing

Thursday, 15 May 2025

Plenary10:00 - 10:45

Keynote on community empowerment

Broadgate

Speakers

Cormac RussellTEDx speaker, author and founding directorNurture Development

Thursday, 15 May 2025

Thursday, 15 May 2025

Engagement methods11:15 - 12:00

Increasing tenant influence over policy and governance

Broadgate

Speakers

Paul ReynoldsVice-chair of tenant forumHull City Council

Cllr Jim MillardLead member for housing and deputy leaderLondon Borough of Richmond

Catherine PickeringRHP tenant and community ambassador project volunteer

Alison InmanChairTpas

Thursday, 15 May 2025

Engagement issues11:15 - 12:00

Improving the resident experience of repairs and major works

Bishopsgate

Speakers

Hannah AbsalomSocial housing researcherUniversity of Birmingham

Rositsa KormevaDivision managerAxis Europe

Melanie GarnettResidentThe Guinness Partnership

Jenny SpoorDirector of OperationsHavebury Housing Partnership

Thursday, 15 May 2025

Workshop11:15 - 12:05

Workshop: unlocking community potential through place-based working

London Wall

Speakers

Paul TaylorInnovation coachBromford

Delphine GuillemoteauEngagement officerBromford Flagship

Sky Oakes-NashResidentBromford Flagship

Thursday, 15 May 2025

Engagement methods12:05 - 12:50

What is the potential of data and AI to support inclusive and proactive engagement?

Broadgate

Speakers

Sahil KhanDirector of community strategy, partnerships and fundingPeabody

Sarah WilliamsChief customer experience officerWestminster City Council

Mark WoodRelationship managerAico

Manpreet DillonDirector of customer and propertyLegal & General Affordable Homes

Thursday, 15 May 2025

Engagement issues12:05 - 12:50

Working with tenants to achieve warmer and safer homes

Bishopsgate

Speakers

Candida DutiroChair of resident representative teamRed Kite Community Housing

David KingsleyTenancy Services OfficerRoyal Borough of Kingston upon Thames

Julie WilkinsProperty services managerWealden District Council

Jenny DansonChief executiveHealthy Homes Hub

Jess PrevostMarketing directorswitchee

Thursday, 15 May 2025