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May 2024, London
About
Why attend
Venue
Tickets and pricing
Gallery
Agenda
Speakers
Speakers
Advisory board
Sponsor and exhibit
Sponsors
Exhibitors
Sponsorship and exhibiting
Book now
2024 agenda
2024 agenda
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Plenary
Engagement methods
Engagement issues
Workshop
Location
Bishopsgate
Broadgate
Galleria
London Wall
Speakers
Adam Taylor-Drake
Amy Cheswick
Anna de Souza
Claire Blacka
Darren Murinas
Davina Emery
Debra Edwards
Fazilet Hadi
Gary Bourlet
Harpreet Pangali
Imran Hashmi
Indra Mudie
Ingrid Smith
Jack Fox
Jessica Taylor
Jonathan Bradley
Kai Jackson
Karen Badenoch
Kate Still
Katherine Allinson
Kheron Gilpin
Lewis Kinch
Liam Kelly
Lizi Green
Lucy Graley
Mandeep Bhogil
Mark Gale
Martin Hilditch
Mohammed Jama
Moreen Pascal
Nichola Harrison
Palma Black
Richard Blakeway
Roseann Ayton
Shabana Yousaf
Sophie Hayward
Sue Hodgson
Tony Cealy
Tracey Williams
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Tuesday, 14 May 2024
Plenary
08:30 - 09:15
Breakfast briefing: Tenant Satisfaction Measures – turning results into action
Bishopsgate
Speakers
Sophie Hayward
Head of housing
Westmoreland Supported Housing Association
Amy Cheswick
Executive director, customer and transformation
MHS Homes
Tracey Williams
Tenancy services officer
Partners Foundation
Lucy Graley
Executive director of operations
RHP
Tuesday, 14 May 2024
Plenary
09:20 - 09:30
Opening remarks from the Chair
Broadgate
Tuesday, 14 May 2024
Plenary
09:30 - 10:10
How do we change cultures and build trust?
Broadgate
Speakers
Darren Murinas
Chief executive
Expert Citizens CIC
Kheron Gilpin
Engagement specialist and Ubuntu round table facilitator
Tutu Foundation UK
Tuesday, 14 May 2024
Plenary
10:10 - 10:45
Improving governance and board-level accountability to tenants
Broadgate
Speakers
Kai Jackson
Chair of tenant scrutiny panel
Black Country Housing Group
Indra Mudie
Tenant board member and apprentice engagement advisor
Home Group
Moreen Pascal
HA board member and board programmes associate
Housing Diversity Network
Liam Kelly
Involved resident
The Guinness Partnership
Tuesday, 14 May 2024
10:45 - 11:15
Networking break
Galleria
Tuesday, 14 May 2024
Workshop
11:05 - 12:05
Legislative theatre workshop: tackling social issues through co-creation
London Wall
Speakers
Tony Cealy
Theatre practitioner and cultural producer
Tuesday, 14 May 2024
Engagement methods
11:15 - 12:00
Making engagement inclusive and accessible to all
Broadgate
Speakers
Debra Edwards
Resident and co-production champion
Haringey
Gary Bourlet
Co-founder and membership and engagement lead
Learning Disability England
Lizi Green
Inclusion consultant
AbilityNet
Mohammed Jama
Head of Brent community hubs
London Borough of Brent
Claire Blacka
Independent consultant and former head of customer engagement
Home Group
Tuesday, 14 May 2024
Engagement issues
11:15 - 12:00
Cost of living - how do we empower people and sustain vital services for the long-term?
Bishopsgate
Speakers
Mark Gale
Chief executive
Gloucestershire Gateway Trust
Jessica Taylor
Community entrepreneur and founding director
Trusted Money Confidence
Karen Badenoch
Community entrepreneur and founding director
Trusted Money Confidence
Tuesday, 14 May 2024
Engagement methods
12:05 - 12:50
Unlocking the potential of data and insight to drive engagement and improvement
Broadgate
Speakers
Adam Taylor-Drake
Head of customer success
Aico
Kate Still
Founder
LIVED Insights
Harpreet Pangali
Customer Relations Manager (Insight & Quality)
Silva Homes
Tuesday, 14 May 2024
Engagement issues
12:05 - 12:50
Awaab's Law: getting repairs and communication right once and for all
Bishopsgate
Speakers
Jack Fox
Senior digital Consultant
Orlo
Sue Hodgson
Resident and member of customer scrutiny panel
Mears
Shabana Yousaf
Director of property, building safety and compliance
ARHAG Housing Association
Mandeep Bhogil
Executive director of operations
Tower Hamlets Community Housing
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