Event Overview

The Tenant and Resident Engagement Conference remains the sector's leading event to help landlords and tenants achieve meaningful engagement that improves services, lives and communities.

Explore how to embed the lessons from the consumer regulatory judgements so far and the Tenant Satisfaction Measures (TSMs). Learn from C1 graded organisations and how to prepare for the impact of a new raft of legislation including Awaab's Law, Leasehold Reform and more. Be inspired by international experts who will share the tools to empower communities to solve the issues that matter to them. Plus, our unique participatory workshops return! Learn by "doing" and experience first-hand HOW creative engagement methods can improve communication and relationships.

Walk away with the skills and knowledge to drive meaningful engagement that delivers lasting improvement through our packed programme. It features 50 speakers, 14 insightful sessions, 2 workshops and over 5 hours of networking with 500 landlords, tenants and key partners.

Key benefits of attending include...

Embed the lessons learnt from regulatory reform so far and improve your readiness for new legislation

Learn by "doing" in unique workshops - experience creative engagement methods first-hand that have been proven in other sectors

Be inspired by international experts in empowerment - discover tools that can help communites solve the issues that matter to them

Benefit from a more cost-effective tenant pass than comparable events - enabling tenants and landlords to learn together

NEW for 2025: find out how to ethically use data and artifical intelligence to help deepen insight and engage with the many rather than few

Learn from successful out of sector examples and outreach programmes into "seldom heard" communities

Expand your network with over 5 hours of interactive opportunities - share experience and generate contacts that could help you

Preview Brochure

The preview brochure is your essential guide to the speakers and sessions that will help landlords and tenants achieve meaningful engagement that improves services, lives and communities.

Inside the brochure, you'll discover:

Key topics and benefits of attending
Who will you meet?
Early confirmed speakers
Conference agenda
Pass options available

DOWNLOAD THE PREVIEW BROCHURE >>

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Testimonials

Alison Jenkins, tenant, Magenta Living

"What a fantastic experience as a tenant, to hear from so many passionate and inspirational professionals, who are all keen to provide their skills and knowledge to guide both landlords and residents."

Becci Gardner-Queen, housing team leader, Darlington Borough Council

"Great conference! The speakers were very knowledgable. We left feeling refreshed and armed with knowledge of what is to come and what we are preparing for."

Eileen Smith-Hughes, ClwydAlyn Housing

"Interesting and informative panels throughout the day with plenty of opportunities for discussion, questions and networking."

Elly Hoult, chief operating officer, Peabody

"The best conference I have attended this year."

Paul Singleton, strategy and customer insight director, The Hyde Group

"The conference was an excellent opportunity to engage with debate, hear inspiring stories and to stimulate thoughts about making engagement work better."

Rachael Orr, chief executive, PlaceShapers

"I really enjoyed the event. It was great to be at a housing sector conference and see so many residents and so much more diversity of attendees than you often get."

Valerie Oldfield, member of the National Housing Federation Tenant Advisory Panel

"A very engaging conference where residents and staff come together to meet, discuss and share knowledge. This is one not to miss."

Tenant and Resident Engagement CONFERENCE STARTS IN: