Opening plenary: Expertise in evolution: The changing face of tenant and resident engagement

Plenary

Opening plenary: Expertise in evolution: The changing face of tenant and resident engagement

Wednesday, 23 Sep 2026 09:15 - 10:00

In the day-to-day churn of delivering and participating in organisational change it is easy to lose sight of the progress that professionals and tenants have made together over the last decade. Regulatory requirements have dramatically shifted; tenants’ expectations have increased and been given new weight through legislation; and the tools, structures and professionals enabling meaningful engagement are more sophisticated than before. The opening plenary will celebrate that momentum – emphasising the power of collaboration and taking an honest look at the challenges that impede it.

Delegates will leave with:

• A sense of ownership about the progress and the problems that remain, and how providers can help residents see the long-term impact of their engagement within their own communities and within their Housing providers

• A shared understanding of the issues that need more attention, and a call to action to be part of the solution

In partnership with

EXHIBIT/SPONSOR

Testimonials

Alison Jenkins, tenant, Magenta Living

"What a fantastic experience as a tenant, to hear from so many passionate and inspirational professionals, who are all keen to provide their skills and knowledge to guide both landlords and residents."

Becci Gardner-Queen, housing team leader, Darlington Borough Council

"Great conference! The speakers were very knowledgable. We left feeling refreshed and armed with knowledge of what is to come and what we are preparing for."

Eileen Smith-Hughes, ClwydAlyn Housing

"Interesting and informative panels throughout the day with plenty of opportunities for discussion, questions and networking."

Elly Hoult, chief operating officer, Peabody

"The best conference I have attended this year."

Paul Singleton, strategy and customer insight director, The Hyde Group

"The conference was an excellent opportunity to engage with debate, hear inspiring stories and to stimulate thoughts about making engagement work better."

Rachael Orr, chief executive, PlaceShapers

"I really enjoyed the event. It was great to be at a housing sector conference and see so many residents and so much more diversity of attendees than you often get."

Valerie Oldfield, member of the National Housing Federation Tenant Advisory Panel

"A very engaging conference where residents and staff come together to meet, discuss and share knowledge. This is one not to miss."

Tenant and Resident Engagement CONFERENCE STARTS IN: