Plugging the skills gap: the tenants and tenant professional of tomorrow

Enabling Innovation

Plugging the skills gap: the tenants and tenant professional of tomorrow

Wednesday, 23 Sep 2026 11:30 - 12:15

This session will focus on new initiatives designed to attract, retain and build talent within Housing Providers including how organisations are supporting people with lived experience get a start in the industry directly into the workforce. Delegates will explore what a sustainable, values-driven pipeline of engagement professionals can look like.

Delegates will learn:

• How to design workforce pathways that integrate residents and people with lived experience into paid roles
• What great sector-specific induction and development looks like beyond formal qualifications
• Practical approaches to succession planning that reduce organisational risk when experienced staff move on

In partnership with

EXHIBIT/SPONSOR

Testimonials

Alison Jenkins, tenant, Magenta Living

"What a fantastic experience as a tenant, to hear from so many passionate and inspirational professionals, who are all keen to provide their skills and knowledge to guide both landlords and residents."

Becci Gardner-Queen, housing team leader, Darlington Borough Council

"Great conference! The speakers were very knowledgable. We left feeling refreshed and armed with knowledge of what is to come and what we are preparing for."

Eileen Smith-Hughes, ClwydAlyn Housing

"Interesting and informative panels throughout the day with plenty of opportunities for discussion, questions and networking."

Elly Hoult, chief operating officer, Peabody

"The best conference I have attended this year."

Paul Singleton, strategy and customer insight director, The Hyde Group

"The conference was an excellent opportunity to engage with debate, hear inspiring stories and to stimulate thoughts about making engagement work better."

Rachael Orr, chief executive, PlaceShapers

"I really enjoyed the event. It was great to be at a housing sector conference and see so many residents and so much more diversity of attendees than you often get."

Valerie Oldfield, member of the National Housing Federation Tenant Advisory Panel

"A very engaging conference where residents and staff come together to meet, discuss and share knowledge. This is one not to miss."

Tenant and Resident Engagement CONFERENCE STARTS IN: