Hannah AbsalomSocial housing researcherUniversity of Birmingham
Rositsa KormevaDivision managerAxis Europe
Melanie GarnettResidentThe Guinness Partnership
Jenny SpoorDirector of OperationsHavebury Housing PartnershipA key finding from the Regulator’s National Tenant Survey is that tenants who are happy with their landlord’s repairs service are more likely to be satisfied with their landlord overall.
In this session, you will hear recommendations from new research on the emotional impact of repairs and other home visits on tenants. How can landlords and contractors take proactive steps to improve the resident experience and therefore satisfaction?
Agenda:
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