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PlenaryBack to 2025 agenda

Resetting the tenant-landlord relationship and building a partnership of equals

Thursday, 15 May 2025 09:20 - 10:00Broadgate
Speakers
Kate   Dodsworth Kate DodsworthChief of regulatory engagementRegulator of Social Housing
Daisy   Armstrong Daisy ArmstrongChairG15 Residents Group
Louise   Bassett Louise BassettChief executiveGentoo
Martin   Hilditch Martin HilditchGroup editorInside Housing and Social Housing

The Grenfell Tower Inquiry report brought into stark focus the tragic impact that broken tenant-landlord relationships can have. Almost eight years since the tragedy and the national media still reports on tenants who feel angry, ignored and disrespected. So how can the sector rebuild trust and restore positive relationships?

 

This session will explore how to embed the right culture and behaviour as a foundation for creating lasting change.

 

Agenda:

  • Overcoming the parent-child hierarchical relationship and moving to one of equals
  • How to identify “token” engagement and challenge it
  • Not a tick-box exercise: how to enable a meaningful cultural shift right across the sector
  • How to create person-centred services rooted in an understanding of tenants and their needs

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