ao link
Refine
Streams
Plenary
Engagement methods
Engagement issues
Workshop

Location
Bishopsgate
Broadgate
Galleria
London Wall

Speakers
Alero Orimoloye
Alison Inman
Andrea Baker
Candida Dutiro
Catherine Pickering
Claire Blacka
Cllr Jim Millard
Cormac Russell
Daisy Armstrong
David Dagger
David Kingsley
David White
Deborah Viljoen
Delphine Guillemoteau
Edith Stokes
Hannah Absalom
Isobelle Connor
James Green
Jennifer Brathwaite
Jenny Danson
Jenny Offord
Jenny Spoor
Jess Prevost
Julie Wilkins
Kai Jackson
Karen Badenoch
Kate Dodsworth
Kevin Dunleavy
Kim Ayling
Lewis Kinch
Louise Bassett
Manpreet Dillon
Mark Wood
Martin Hilditch
Martin Hilditch
Melanie Garnett
Michael Verrier
Nic Bliss
Paul Reynolds
Paul Taylor
Professor Amanze Ejiogu
Rachel Rowney
Rositsa Kormeva
Sahil Khan
Sarah Williams
Sarah Wilson
Sky Oakes-Nash
Yaw Boateng

Expand All
Collapse All
Close
Engagement methodsBack to 2025 agenda

What is the potential of data and AI to support inclusive and proactive engagement?

Thursday, 15 May 2025 12:05 - 12:50Broadgate
Speakers
Sahil   Khan Sahil KhanDirector of community strategy, partnerships and fundingPeabody
Sarah   Williams Sarah WilliamsChief customer experience officerWestminster City Council
Mark   Wood Mark WoodNational specification managerAico
Manpreet   Dillon Manpreet DillonDirector of customer and propertyLegal & General Affordable Homes

  • How to ethically use data and AI to deepen insight on tenants and ensure you are engaging with the many rather than the few
  • Using data to evaluate different engagement channels and their effectiveness in reaching specific tenant segments
  • How to ensure structure and rigour around recording informal tenant feedback and learning from it
  • Tackling ethical issues – what are the risks when handling large amounts of tenant data? Do the ends justify the means?
  • Building trust and clearly communicating how you are using tenant data
  • Learning from innovative AI pilots and out of sector examples

In partnership with

Testimonials

© INSIDEHOUSING - OCEAN MEDIA GROUP LIMITED, Suite 6.04, Exchange Tower, 6th Floor 1 Harbour Exchange Square, London E14 9GE TEL: 020 7772 8300