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Engagement issuesBack to 2025 agenda

Working with tenants to achieve warmer and safer homes

Thursday, 15 May 2025 12:05 - 12:50Bishopsgate
Speakers
Candida   Dutiro Candida DutiroChair of resident representative teamRed Kite Community Housing
David   Kingsley David KingsleyTenancy Services OfficerRoyal Borough of Kingston upon Thames
Julie   Wilkins Julie WilkinsProperty services managerWealden District Council
Jenny   Danson Jenny DansonChief executiveHealthy Homes Hub
Jess   Prevost Jess PrevostMarketing directorswitchee

  • Making it aspirational: how to communicate with tenants about the benefits and realities of major works
  • Understanding why tenants might refuse works and how to address concerns
  • Building trust and positive relationships  
  • Improving transparency and using co-design principles to involve residents in key decisions
  • Ensuring inclusive engagement and how to make appropriate adaptations for tenants with support needs 

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