2025 Sponsors

Aico, an Ei Company, are the European market leader in home life safety, pioneering new technologies and offering high quality alarms, developed and manufactured in Ireland. All Aico alarms meet UK standards and offer a variety of sensor types to guarantee protection for every home, the cornerstone of which is delivering education, quality, service and innovation. Aico have expanded their Connected Home offering through HomeLINK. HomeLINK are a multi-award-winning high-tech software team within Aico that leverage cutting edge home integration and analytic technologies to address the needs of social landlords and their residents. With new innovations in Internet of Things (IoT) technologies, the notion of a connected home could prove a real asset in making our homes not only more sustainable, but also more efficient and ultimately safer – with a focus on wellbeing. Adding another dimension to home life safety, Aico strive to create safer, healthier homes.

Switchee enables social landlords to hit challenging and financial and environmental targets with real time, remote data analytics. A personalised platform identifies condensation, damp or mould risk and flags fuel poverty. We transform resident engagement and appointment scheduling via a two way in-house communication display. With a Switchee Smart Thermostat installed, residents optimise energy use, lower heating bills by 17% and reduce energy consumption - future proofing homes and driving towards Net Zero. Switchee exists to improve the quality of life for people living in rented homes. For more information visit www.switchee.com

Trying to improve tenant satisfaction but don't know how? Struggling to understand the root cause of your complaints? Wordnerds are doing all these things - and more - for Sovereign, Guinness Partnership, Riverside & One Housing Group, and countless others. Using AI, Corpus Linguistics and Data Science, our customer feedback analysis services help HAs to tackle their big customer feedback analysis issues. Aggregate all your data including surveys, complaints, call centre transcripts, agent notes, reviews, social media comments. Produce robust, actionable insights to improve your tenants lives.

2025 Exhibitors

Evouchers specialises in providing a secure, flexible voucher system uniquely tailored to the needs of support and welfare sector organisations. Our easy-to-use platform ensures quick and secure distribution of funds, providing a seamless experience for both organisations and recipients.

With Evouchers, housing associations, local authorities, schools, and charities can efficiently distribute funds to address various needs within their communities. Our custom-built dashboard offers complete visibility and control over the lifecycle of vouchers, while our dedicated customer support team ensures a positive experience for all involved.

As a trusted Crown Commercial Service supplier for voucher solutions, Evouchers operates across the UK, Europe, and worldwide, committed to supporting the swift deployment of vouchers for essential services. Whether it's household essentials, energy vouchers, emergency funds, or other necessities, Evouchers enables you to send vouchers
anytime, anywhere to empower communities.

With 2000 employees across the globe supporting more than 7000 government organisations, Granicus promotes meaningful connections between the government and the people they serve by:

Enhancing customer experiences with government at every touchpoint
Engaging communities equitably and inclusively
Improving outcomes while streamlining operations
Ensuring trust, transparency, and compliance

Our mission is to empower government with digital solutions to boost community engagement and enhance citizen satisfaction. Join us in transforming public services and driving meaningful impact.

In-house Research specialises in TSMs and transactional surveys, providing social landlords with tailored solutions to capture and analyse tenant feedback. We work with landlords to design surveys that capture the specific aspects of the housing experience that are most important to their tenants. Our team of experts also provide guidance on how to ensure that surveys are representative and that the data collected is accurate and reliable.

Our research solutions include a range of data collection methods, including online surveys, telephone interviews, and multi-modal survey approaches. We also offer data analysis, reporting services and online real-time reporting dashboards providing landlords with valuable insights into tenant feedback that can be used to identify areas for improvement and to create actionable plans for better service delivery.

In-house Research is a Market Research Society Accredited Company Partner and all of our work is undertaken strictly in accordance with the Society's Code of Conduct.

OptusApp is the premier tenant engagement company for the social housing sector. With artificial intelligence gradually becoming more ingrained in the sector, OptusApp is proud to announce its AI-Voice service for TSMs and transaction surveys. Human like telephone surveys, with added advantage of multiple languages and accents, and significant cost savings. Any registered provider can trial the service free-of-charge by contacting Gerry at gerry@optusapp.com No need to abandon your current TSM process or service provider – just run a trial in parallel: totally free-of-charge.

OptusApp’s core offering is its tenant self-serve smartphone app. It’s been called the Uber or Deliveroo of the social housing sector – intuitive to use, giving instant powerful results for residents and landlords alike. The native smartphone app (also available in web portal format), is system agnostic, so integrates with any HMS or CRM.

Project Alix delivers hyper-local newsletters, digital directories and engagement tools for housing providers. Using WhatsApp to reach people more effectively, including those seldom heard, Alix leverages AI to make new services possible. Alix makes it easier for teams to gain feedback, improve services and support tenants to connect. Alix works with Peabody Trust, Aster Group as well as many others. The organisation is supported by Big Issue Invest.

The Stop Social Housing Stigma campaign is run by a National Committee made up of tenant members of Stop Social Housing Stigma, who are passionate about challenging stigma in social housing, and taking positive action to promote being a social housing tenant.

We're TPAS, England's leading tenant-engagement experts. We're a not-for-profit organisation and have been representing our members across England since 1988.

We promote, support and champion tenant involvement and empowerment in social housing across England.

Our membership is made up of local tenants and landlord organisations, covering 3 million homes. We also have a growing commercial membership of contractors, sub-contractors and affiliates.

In partnership with

EXHIBIT/SPONSOR

Testimonials

Alison Jenkins, tenant, Magenta Living

"What a fantastic experience as a tenant, to hear from so many passionate and inspirational professionals, who are all keen to provide their skills and knowledge to guide both landlords and residents."

Becci Gardner-Queen, housing team leader, Darlington Borough Council

"Great conference! The speakers were very knowledgable. We left feeling refreshed and armed with knowledge of what is to come and what we are preparing for."

Eileen Smith-Hughes, ClwydAlyn Housing

"Interesting and informative panels throughout the day with plenty of opportunities for discussion, questions and networking."

Elly Hoult, chief operating officer, Peabody

"The best conference I have attended this year."

Paul Singleton, strategy and customer insight director, The Hyde Group

"The conference was an excellent opportunity to engage with debate, hear inspiring stories and to stimulate thoughts about making engagement work better."

Rachael Orr, chief executive, PlaceShapers

"I really enjoyed the event. It was great to be at a housing sector conference and see so many residents and so much more diversity of attendees than you often get."

Valerie Oldfield, member of the National Housing Federation Tenant Advisory Panel

"A very engaging conference where residents and staff come together to meet, discuss and share knowledge. This is one not to miss."

Tenant and Resident Engagement CONFERENCE STARTS IN: