Tuesday, 16 May 2023

Plenary09:20 - 09:30

Opening remarks from the chair

Broadgate

Speakers

Martin HilditchEditorInside Housing

Tuesday, 16 May 2023

Plenary09:30 - 10:10

Telling truth to power: lived experience as a driver for change

Broadgate

Speakers

Kwajo TweneboaSocial housing campaigner

Charlotte BatesAdvocate for changeExpert Citizens CIC

Martin HilditchEditorInside Housing

Tuesday, 16 May 2023

Plenary10:10 - 10:45

An open dialogue with the consumer regulator

Broadgate

Speakers

Kate DodsworthChief ExecutiveGateway Housing Association

Martin HilditchEditorInside Housing

Tuesday, 16 May 2023

Tuesday, 16 May 2023

Engagement methods11:15 - 12:00

Data, insight and the Tenant Satisfaction Measures

Broadgate

Speakers

Louise TaylorDirector of corporate strategy and assuranceBelieve Housing

Adam FirbankSenior consultantAspire

Frances HarkinHead of servicesHACT

Tuesday, 16 May 2023

Engagement issues11:15 - 12:00

Damp and mould: from blame to responsibility

Bishopsgate

Speakers

Rebecca ReedHead of insight and developmentHousing Ombudsman

Sue HanlonDirector of property services - asset and repairsLondon Borough of Croydon

Emma BittingCustomer success managerSwitchee

Martin HilditchEditorInside Housing

Michelle BakerCustomer influence committee chair and residentEastlight Community Homes

Tuesday, 16 May 2023

Engagement methods12:05 - 12:50

Improving communication and relationships

Broadgate

Speakers

Palma BlackDirectorPalma Black Consulting

James BatchelorCEO and FounderAlertacall

Clare BuddenChief executiveClwydAlyn

Yaw BoatengDeputy chairStop Social Housing Stigma (SSHS)

Tuesday, 16 May 2023

Engagement issues12:05 - 12:50

Partnering with tenants to deliver greener homes

Bishopsgate

Speakers

Charlie EdmondsDark matter designerCIVIC SQUARE

Paul RichardsExecutive Director of Customer ServicesOrbit Group

Mark WoodRegional specification manager Aico

Stephen MackenzieClimate change championSocial Housing Tenants' Climate Jury

Fallon WarrenHead of Environment and SustainabilityLonghurst Group

Tuesday, 16 May 2023

Workshop12:05 - 13:05

Co-production workshop: learning by doing

London Wall

Speakers

Isaac SamuelsDirectorCurators of Change

Alex BarkerFacilitator, consultant, network lead, speaker, authorBE MORE PIRATE

Tuesday, 16 May 2023