The tragedy of Awaab Ishak has brought poor social housing conditions under the spotlight and, in particular, how the sector communicates with and responds to tenants reporting damp and mould. 

This session will explore how the sector can achieve a shift in mindset and enable a more strategic response to damp and mould. What does best practice look like? What can we learn from examples where things have gone wrong?

Agenda:

• How to be more proactive in the use of inspections and data to get ahead of the problem
• How to respond quickly and effectively to reports of damp and mould
• How to communicate with tenants without apportioning blame
• How to ensure a more empathetic response that takes into account the individual impact of the problem