The newly implemented Tenant Satisfaction Measures are intended to be an important tool for proactive consumer regulation. So how can the sector ensure it will support tenant scrutiny and landlord improvement rather than being a blunt tool?

Agenda: 

• Ensuring landlords have robust systems and processes in place for data collection and analysis
• How to structure the perception surveys
• How to feedback results to tenants
• How to respond and act upon the data
• Ensuring that the measures enable meaningful benchmarking and hold landlords to account
• Ensuring that the system can’t be "gamed" and avoiding unintended consequences