Sarah CrossSustainability programme managerLancaster West Neighbourhood Team
Reda KhelladiHead of resident engagement and experienceThe Guinness Partnership
Akshita LakhiwalNet zero engagement officerTPAS Cymru
Adam ScorerChief executiveNational Energy ActionThis session will showcase how housing providers are thinking outside the box to engage residents, from co-design and early involvement in decision-making to practical approaches that build trust and drive behaviour change. Speakers will share practical examples, lessons learned, and strategies for balancing ambitious delivery targets with resident experience, consent, and long-term engagement.
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