CPD module: Consumer standards – what has been learned in the first year?
The consumer standards were brought in to hold social landlords to account on tenant safety and services. Kate Dodsworth, chief of regulatory engagement at the Regulator of Social Housing, discusses the findings so far.
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“The need to access clear, up-to-date and accurate housing management data has been a key lesson,” says the RSH’s Kate Dodsworth (picture: Alamy)
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