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Frequently Asked Questions

Our team is here to answer any questions you may have about your subscription, submitting stories for consideration of the editorial team or to chat with you about any advertising opportunities.

 

You can see here if we’ve answered the question you may have in mind already, and if we’ve not been able to, you can contact us on 0207 772 8311 or email your query to subscriptions@insidehousing.co.uk.

I'd like to take out a subscription. How can I do this?

You can see details of our subscription packages here. You can subscribe directly through our website.

Can I order more than one subscription?

Yes, and we can offer you discount for taking out a group or corporate subscription. If you'd like more details, you can contact our team on 0207 772 8311 or enquire by email to enquiries@insidehousing.co.uk.

How can I renew my subscription?

If you opted for a yearly subscription with automatic renewal, or you chose our two- or three-year subscription bundles, you won't have to do anything about your subscription. It will carry on as normal.

If you took out our regular annual subscription, you can simply renew it on the website.

If you're part of a group or corporate subscription, you can contact our reps via phone 0207 772 8311 or via email to start the renewal process.

Can I still access the website without subscribing?

Yes, but your access will be limited to an article a week. For this, you'll need to register an account with us here.

Can I change my personal details on the subscription?

You can change your email and delivery address by logging into your account, go to "My Account" and select Subscriptions.

Alternatively, you can get in touch with our customer services team at subscriptions@insidehousing.co.uk. Please be sure to let us know what your details will need changing to.

What happens if I need to change the name on my subscription?

Please contact us via phone 0207 772 8311 or let us know via email subscriptions@insidehousing.co.uk. Our customer services team will be there to help you.

We are part of a group subscription and need to add a subscriber. Is this possible and how will we be charged?

You can add a subscriber at any time that your current group subscription is valid with us. To find out how, and how you will be charged, please contact us on 0207 772 8311 or email enquiries@insidehousing.co.uk.

We are part of a group subscription and need to change the name of one subscription to a different team member.

Yes, please email subscriptions@insidehousing.co.uk or call 0208 955 7008. Our customer services team will be able to help you process the name change on the subscription.

How can I cancel my subscription?

Please note we do not cancel subscriptions as per our terms and conditions, but on a group subscription a user can be removed.

Can I share my account with others?

Your subscription is for your use only. You may not share your username and password with someone else. As per our terms and conditions, we do not permit subscribers to share their account with any one else.

Can I take out a subscription to outside the UK?

Yes, you can take out a subscription to outside the UK. To subscribe, please click the link here.

How can I pay for my subscription?

You can pay for your subscription by debit or credit card when checking out online.

Can I pay in currencies other than the GBP (£)?

You can pay in currencies other than the GBP (£). Please note that exchange rates will apply.

My company needs an invoice before paying for the subscriptions. How can I get one?

We can send you an invoice for your subscription, Please contact us by email subscriptions@insidehousing.co.uk, where our customer services team can provide you with one.

I've forgotten my password. How can I reset it?

As you try to log in, you'll find a "Reset Password" text prompt in red. Click this, and confirm your email address. Follow the instructions that you are given next.

If the problem persists, you can contact us on 0208 955 7008 or email us at subscriptions@insidehousing.co.uk.

Can I share an article with a colleague?

You can share an article link with your colleague. However, your colleague will only be able to read the article if they're registered or subscribed to Inside Housing.

Where can I find all the previous digital editions of the magazine?

You can access our archive of digital editions here.

Can I update my newsletter preferences?

You can update your individual newsletter by going to "My Account" and selecting "Newsletters" and tick/untick the news you would like to receive or no longer would like to receive.

Alternatively, you can use the link here.

I've checked my newsletter preferences but am not receiving them.

We would first recommend checking your Junk/Spam folder. If you've not listed our newsletters as safe senders, they are likely to be there.

If they are not in your Junk/Spam folder, please contact us by phone 0207 772 8311 or email your query to enquiries@insidehousing.co.uk.

I'm having issues accessing my account.

Please email subscriptions@insidehousing.co.uk or call 0208 955 7008. Our customer services team is on hand to help diagnose the issue.

I haven't received my copy of the magazine. Can I be sent a replacement?

If you've not received your copy of the magazine, please email subscriptions@insidehousing.co.uk or call 0208 955 7008. We will be able to arrange for a copy to be sent out to you.

I've taken a Print & Digital subscription. When will my first print copy arrive?

Our magazine is weekly. If you've subscribed to receive our print copy before Tuesday, you will receive this week's edition. If not, you will receive your first edition the following week.

As a subscriber, you have access to the digital edition of the magazine, and the archive, here.

Advertising Opportunities

Please don't hesitate to contact us on 0207 772 8448 or email Catherine Tomlinson, catherine.tomlinson@insidehousing.co.uk, for all advertising opportunities with Inside Housing today.

Want to submit a story? Your Editorial Opportunities

If you have any stories that you believe we should be running, you can contact Jess McCabe, jess.mccabe@insidehousing.co.uk, for features or Peter Apps, peter.apps@insidehousing.co.uk, for comment pieces.

For more information on pitching features, please go here and for more on pitching comment pieces, please visit the link here.

For general enquiries you can contact Inside Housing at:

3rd Floor, 4 Harbour Exchange Square, Isle of Dogs, London, E14 9GE

Tel: 0207 772 8300

© 2020 Inside Housing
All rights reserved
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