From the frontline - Stephanie French

What would you change about the sector if you could?

I’d like to challenge the negative stereotypes about what a typical social housing resident is like. Some great people live in our homes and we should be telling their stories more. I’d also like the wider public to learn more about the amazing services and support housing associations provide.

Have the government’s welfare reforms made your job harder?

I’m certainly busier than I’ve ever been. Our team has grown in line with demand and we support residents across multiple issues. I may help maximise their income, apply for grants and help with longer-term solutions like working with our Employment Matters team. We need to look at the bigger picture; it’s no good just putting a sticking plaster on the situation.

What’s the best thing about your job?

Solving an issue and knowing that you’ve really changed that family’s life for the better.

And the most challenging?

Managing expectations can be challenging. Residents often expect issues to be resolved almost immediately, so we have to explain that it can take time. It’s challenging trying to explain to a resident that their grant may not be approved for 10 weeks – or that they might not get the outcome they’re hoping for.

What is your dream job?

I really do love my current area of work. But if I ever were to leave, it would be to pursue my dream of becoming a photographer.

What’s the first thing you’d do if you became prime minister?

I’d allow more flexibility for rent allocation within the sector. I’d also allow more capacity for social housing to be built, as well as improving funding for local authorities and housing associations.

What would be your superpower and why?

To travel at the speed of light – so I could always beat the traffic and get home quicker!