Richard Blakeway

Recent Articles

Why we are taking a new approach to investigating landlords

Comment31.10.25

Our new model should allow us to engage more landlords, more quickly and provide a clearer route to re-engage when issues persist, writes housing ombudsman Richard Blakeway

Establishing a sector-wide approach to compensation

Comment06.08.24

Richard Blakeway, housing ombudsman, explores seven lessons for how landlords can handle compensation better