David Done

On the day he stands down as boss of RHP, David Done passes on his 10 lessons in leadership

David Done reflects on some of RHP’s learning and how other social landlords might want to change their approach to be more inclusive

As RHP turns 21, chief executive David Done sets how and why it is looking to change to adapt to the challenges of the next 21 years

We’ve spent much of the past five years talking about innovation and we want to continue to push boundaries, but we’ve been asking ourselves whether the customer perspective has become a bit lost. That’s why we have decided to shift our approach, writes David Done