You are viewing 1 of your 1 free articles
A week in the life of… a concierge officer
Tyrone Wilson of Citizen has a busy week as a concierge officer, working 12-hour shifts, four days a week, in a 24/7 manned CCTV control room
Monday 6pm – Tuesday 6am
After taking a handover from the day team and catching up on emails from the weekend, I log on to the system and take control of the intercom and CCTV systems for 26 high-rise apartment buildings.
I monitor every camera and spot what looks like an intoxicated man being assisted into a building by three other men. Using the cameras, I monitor the situation to make sure the man is safe and does not require help from the emergency services. Once I am happy he is safe, I send a report to the housing officer for the block and include CCTV stills, so they can investigate further.
READ MORE
I then gather the statistics of last week’s performance of the department, which are sent to our director of housing. The statistics include the number of reports we send to the neighbourhood officers and the number of high-rise site inspections we complete.
The rest of the shift is spent monitoring the cameras and giving access to residents without fobs.
Tuesday 6pm – Wednesday 6am
I do my annual performance review. I confirm which targets from the previous year I have met and state my objectives for the coming year.
Thursday 9.30am – 4.30pm
From Saturday, my rota changes to days, so today and Friday are my rest days to give me time to change my sleeping pattern. Today I attend a lecture for my Chartered Institute of Housing Level 3 qualification.
Saturday 6am – 6pm
After taking over from the night team, I go through my emails from the previous three days and see reports of anti-social behaviour, including trespassing.
With another member of staff, I conduct site inspections. We check for fly-tipping, trespassing, graffiti, repairs, spillages and needles.
During the inspections we came across a trespasser in a building, who not only was trying to find somewhere warm and safe to sleep but also suffered delusional episodes. I listened to the man who believed he had an apartment in the building and I explained that he didn’t. I kept the man calm and, with my colleague, we were able to persuade him to leave the building.
Sunday 6am – 6pm
Today I catch up on my e-learning courses. After that, I check the tax and MOT status of all the cars parked in our three local car parks.
When a car is without tax and/or MOT and the owner is unknown, we make a request to the DVLA for their details. We then write to the owner about their vehicle’s status and request that it be made road-worthy, or face it being removed from the car park via court order.
Do you know an outstanding professional who deserves to be featured? Email jess.mccabe@insidehousing.co.uk with your suggestions
A week in the life series
Our ‘A week in the life’ series features housing professionals talking through what they do in their job on a day-to-day basis.
Find out about the different challenges housing workers in a variety of roles face in a given week.
We aim to feature staff from housing associations, ALMOs, local authorities and more.
Click here to nominate yourself or a colleague for inclusion
A week in the life of… a damp, mould and condensation officer – featuring Andy Sherritt at South Yorkshire Housing Association
A week in the life of… Kensington and Chelsea’s Rough Sleeper Dual Diagnosis Service – featuring Gavin Stewart and Charlotte Northall
A week in the life of… a money guidance officer – featuring Debbie Woodcock at Clarion
A week in the life of… a part-time social prescribing link worker – featuring Dawn Perry at WHG
A week in the life of… a transitions and implementation lead – featuring James Brown at Places for People Living Plus
A week in the life of… a tenancy support manager – featuring Jackie Bird at Community Gateway Association
A week in the life of… a head of asset management – featuring Zoe Carmichael at Alpha Living
A week in the life of… an environmental sustainability manager – featuring Alice Lovatt at Sanctuary
A week in the life of… a housing support manager – featuring Sara Dunnet at ForHousing
A week in the life of… a place-shaping manager – featuring Sarah Smith at Vivid Plus
A week in the life of… a part-time work planner – featuring Siwan Hammond at WHG
A week in the life of… a marketing communications customer lead – featuring Leah Thompson at Thrive
A week in the life of… a housing co-ordinator – featuring Sharon Chambers at Sovereign
A week in the life of… a senior community partnerships manager – featuring Brian Hamlin at The Guinness Partnership
A week in the life of… an asset compliance team leader – featuring Emily Elsworth at Longhurst Group
A week in the life of… a business continuity manager – featuring Chloe Fox at Abri
A week in the life of… an employment advisor – featuring Vanessa Loveridge at A2Dominion
A week in the life of… a housing association surveyor – featuring Andy Davies at Thrive Homes
A week in the life of… a youth support worker – featuring Treaser Jassal at Poplar Harca
A week in the life of… a head of community and housing-related support – featuring Daniel Revell-Wiseman at Longhurst
A week in the life of… a building safety manager – featuring Lisa Leather at Trafford Housing Trust
A week in the life of… a forensic mental health service manager – featuring Camille Lapaix at Look Ahead
A week in the life of… a communities apprentice – featuring Alex Perrin at Clarion Futures
A week in the life of… a supported housing officer – featuring Tamara Suppria at Housing Solutions
A week in the life of… a senior occupational therapist – featuring Gemma Carr at Grand Union Housing Group
A week in the life of… a concierge officer – featuring Tyrone Wilson at Citizen
A week in the life of… a policy and practice officer – featuring Hannah Keilloh at the Chartered Institute of Housing
A week in the life of... a delivery manager – featuring Rebecca Bewick at Gentoo
A week in the life of… a fire safety project officer – featuring Victor Liburd at BPHA
A week in the life of… a ‘HomelessWise’ information co-ordinator – featuring Fiona McCarthy at St Mungo’s
A week in the life of… a national property development manager – featuring Heidi Fisher at Housing 21
A week in the life of… an apprentice electrician – featuring Selda Ponari at Bournville Village Trust
