You are viewing 1 of your 1 free articles
A week in the life of… a senior team manager (homelessness and prevention)
Virtual meetings, stock checking PPE and helping young people move forward with their qualifications – it’s all in a week’s work during lockdown for Hussein Hall at One Housing
Monday
At the start of the week I like to be prepared [Hussein’s week covers the period during Lockdown 2.0]. On my way to the office I check my work emails, so I’m able to plan my day accordingly. As a senior manager of services that accommodates young people, I always try to have Monday mornings free, so I’m able to assist in anything that has taken place over the weekend. This weekend has passed quietly so I’m able to focus on the tasks that are in hand.
I meet a young person who is very excited to start her job as a barista. I was extremely impressed that she has been able to secure a job during Lockdown 2.0. I let her know how proud I am. She explains that she is excited but at the same time worried about early starts. I speak with her about managing her time more effectively and going to bed a bit earlier.
I then catch up with my team, find out if tasks have been completed and if there is anything outstanding which requires my attention. I then check my calendar to plan my day and start to arrange meetings for the following week.
Tuesday
Today I travel to another service to meet up with my new team manager but to also say farewell to the deputy manager as she found herself another job. Upon arrival, I bump into one of the young parents who is excited to move out. She explains how beneficial the service has been to her and her children and that the service has felt like a family home.
I meet with the new team manager, inducting him into our processes and what tasks are required on a weekly basis. I spend most of the morning with him, also introducing him to various colleagues.
The afternoon is spent in virtual meetings, some with the commissioning team and some with internal colleagues. With meetings being held online due to COVID-19, I have adapted the way that I work to accommodate my internal and external stakeholders.
Wednesday
First I carry out the weekly PPE stock check. It’s important to ensure that there is enough stock on site to enable our staff to work in a safe way. I also check my manager’s stock check to ensure that they have updated the spreadsheet.
I then meet with a local authority personal advisor (PA) to speak about the move-on process. A young person within our service is ready for stage three of the pathway. After putting forward my proposal, the PA agrees with my assessment and we moved them on. Stage three is a very big achievement and a big step towards independence.
Thursday
I spend the morning receipting orders. It is important that this is completed so we can pay our external stakeholders.
I also recently had two support officers join the service who I manage directly, so I check in with them.
When working for an organisation for as long as I have, I always remember that when someone new joins, they will not know what I know. Tasks that are second nature to me will not be for someone new, so I ensure that I coach them with the knowledge I have to enable them to do their job more efficiently.
Friday
Friday is the day which most people look forward to the most, but it’s worth remembering that support officers will still be working over the weekend. I check to see that everything is in place for the weekend and that staff have the resources they require.
I also have a check-in meeting with a young person who has to complete his AQA qualification to enable him to move onto stage three. We have a lengthy chat about choices and communication.
Afterwards, I return back to my office and check emails to ensure that tasks for this week have been completed. I then find out about an incident. As the team manager is on leave, I make the professional network aware and the steps that will be taken over the weekend. The incident form is completed and is sent to the professional network.
I finish by tidying my desk, ready to start again on Monday.
Do you know an outstanding professional who deserves to be featured? Email jess.mccabe@insidehousing.co.uk with your suggestions
A week in the life series
Our ‘A week in the life’ series features housing professionals talking through what they do in their job on a day-to-day basis.
Find out about the different challenges housing workers in a variety of roles face in a given week.
We aim to feature staff from housing associations, ALMOs, local authorities and more.
Click here to nominate yourself or a colleague for inclusion
A week in the life of… a damp, mould and condensation officer – featuring Andy Sherritt at South Yorkshire Housing Association
A week in the life of… Kensington and Chelsea’s Rough Sleeper Dual Diagnosis Service – featuring Gavin Stewart and Charlotte Northall
A week in the life of… a money guidance officer – featuring Debbie Woodcock at Clarion
A week in the life of… a part-time social prescribing link worker – featuring Dawn Perry at WHG
A week in the life of… a transitions and implementation lead – featuring James Brown at Places for People Living Plus
A week in the life of… a tenancy support manager – featuring Jackie Bird at Community Gateway Association
A week in the life of… a head of asset management – featuring Zoe Carmichael at Alpha Living
A week in the life of… an environmental sustainability manager – featuring Alice Lovatt at Sanctuary
A week in the life of… a housing support manager – featuring Sara Dunnet at ForHousing
A week in the life of… a place-shaping manager – featuring Sarah Smith at Vivid Plus
A week in the life of… a part-time work planner – featuring Siwan Hammond at WHG
A week in the life of… a marketing communications customer lead – featuring Leah Thompson at Thrive
A week in the life of… a housing co-ordinator – featuring Sharon Chambers at Sovereign
A week in the life of… a senior community partnerships manager – featuring Brian Hamlin at The Guinness Partnership
A week in the life of… an asset compliance team leader – featuring Emily Elsworth at Longhurst Group
A week in the life of… a business continuity manager – featuring Chloe Fox at Abri
A week in the life of… an employment advisor – featuring Vanessa Loveridge at A2Dominion
A week in the life of… a housing association surveyor – featuring Andy Davies at Thrive Homes
A week in the life of… a youth support worker – featuring Treaser Jassal at Poplar Harca
A week in the life of… a head of community and housing-related support – featuring Daniel Revell-Wiseman at Longhurst
A week in the life of… a building safety manager – featuring Lisa Leather at Trafford Housing Trust
A week in the life of… a forensic mental health service manager – featuring Camille Lapaix at Look Ahead
A week in the life of… a communities apprentice – featuring Alex Perrin at Clarion Futures
A week in the life of… a supported housing officer – featuring Tamara Suppria at Housing Solutions
A week in the life of… a senior occupational therapist – featuring Gemma Carr at Grand Union Housing Group
A week in the life of… a concierge officer – featuring Tyrone Wilson at Citizen
A week in the life of… a policy and practice officer – featuring Hannah Keilloh at the Chartered Institute of Housing
A week in the life of... a delivery manager – featuring Rebecca Bewick at Gentoo
A week in the life of… a fire safety project officer – featuring Victor Liburd at BPHA
A week in the life of… a ‘HomelessWise’ information co-ordinator – featuring Fiona McCarthy at St Mungo’s
A week in the life of… a national property development manager – featuring Heidi Fisher at Housing 21
A week in the life of… an apprentice electrician – featuring Selda Ponari at Bournville Village Trust
Sign up for our Week in Housing newsletter
Already have an account? Click here to manage your newsletters
