CPD module: How landlords should deal with TSMs, one year on
Tenant satisfaction measures were brought in by the regulator last year and assess whether social landlords are providing good-quality homes and services to tenants. Tim Quinlan, head of data products at Riverside, explains how it has adjusted to the changes.
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Tenant satisfaction measures were introduced by the RSH and give a sense of how happy residents are with their social landlords (picture: Alamy)
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