Inside Housing’s Board Member Briefing: consumer regulation

Welcome to the Inside Housing Board Member Briefing series. These articles aim to help board members at housing providers get up to speed with their role in a fast-changing world, but are also for everyone else engaged in the running of social housing businesses who want to stay on top of the key issues of the day. For the first in the series, Peter Apps, looks at the forthcoming consumer regulation regime. Illustration by Michelle Thompson