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Repairs and maintenance tracker 2021: How much is each housing association spending on repairs?

Inside Housing’s annual repairs tracker reveals how much housing associations are spending on repairs and maintenance. Gavriel Hollander reports. Illustration by Scott Garrett

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How much is each housing association spending on repairs? @Gavhollander reports for @insidehousing #UKhousing

English housing associations spent a combined £5.51bn on repairs and maintenance in 2019/20, Inside Housing can reveal from our exclusive analysis of financial accounts.

This year, for the first time, Inside Housing has also calculated the amount that housing associations spent per home owned or managed. The average across the sector is £1,579.

But there is a huge variation in how much different landlords are spending. The highest spender was 2,600-home Cross Keys Homes, which spent nearly £7,000 per unit. Three other landlords (Salix Homes, Byker Community Trust and Bournemouth Churches Housing Association) spent more than £4,000 each per unit. Among landlords with more than 20,000 homes, Peabody spent the most per home (£2,773), followed by Housing 21 (£2,662).

Six English associations spent less than £1,000 per home, with Places for People coming in lowest at £559. The next lowest spends per unit were achieved by Durham Aged Mineworkers’ Homes Association (£611) and Lincolnshire Housing Partnership (£774).

“The financial year comes to a close at the end of March 2020, and although the first lockdown had begun by then, the impact on repairs spending will not yet have made a significant impression”

This year’s repairs tracker is a bit different to what we have done in previous years. First of all, we have included capitalised major repairs in the figures for the first time. Some associations ‘capitalise’ some repairs – meaning they are treated differently in the accounts. Capitalising repairs allows the cost of that repair to be included in the value of the asset and expensed over its lifetime, rather than be accounted for as a one-off cost. Including these repairs gives a fairer like-for-like comparison across the sector.


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Repairs and maintenance tracker 2020 – how much is your housing association spending?Repairs and maintenance tracker 2020 – how much is your housing association spending?

Second, we have been able to include only 185 associations this year (you will find details of the top 50 in print, and the full list is below). Part of the reason for this is that some landlords have merged.

But the main reason is that, due to the pandemic, England’s Regulator of Social Housing gave housing associations an extended deadline to file their accounts – the end of 2020, rather than the usual deadline of September.

“What we’ll see next year is much higher spend on maintenance, and not just at L&Q”

The pandemic will not have had much, if any, effect on the actual spending in this analysis, though: the financial year comes to a close at the end of March 2020, and although the first lockdown had begun by then, the impact on repairs spending will not yet have made a significant impression.

Housing associations’ spend on repairs and maintenance 2019/20

Housing associationCapitalised major repairs (£)Major repairs expenditure (£)Planned maintenance spend (£)Routine maintenance spend (£)Total R&M spend 2020 (£)Number of homes owned/managedTotal R&M spend per unit 2020 (£)Total R&M % change year on year (%)Total R&M £ change year on year (£)
A2Dominion15,400,000 15,700,00019,300,00050,400,00038,1241,322.01.55770,000
Accent Group13,450,000 13,037,00015,364,00041,851,00020,7212,019.7413.444,959,000
Accord4,889,00004,751,0009,433,00019,073,00013,3151,432.4417.312,814,000
Acis Group5,580,0001,958,0001,498,0004,277,00013,313,0007,5201,770.354.84615,000
Advance Housing and Support724,000558,0002,650,0002,282,0006,214,0002,4012,588.0910.16573,000
Albyn Housing Society2,461,0000752,0001,710,0004,923,0003,5251,396.600.5929,000
Alliance Homes Group3,948,0002,485,0003,601,0006,143,00016,177,0006,6622,428.255.70873,000
Almond Housing Association531,34902,147,9602,112,7994,792,1082,5141,906.17-1.14-55,465
Anchor Hanover57,140,000023,047,00024,908,000105,095,00053,9081,949.5326.1321,775,000
Arawak Walton Housing Association572,879342,930335,616874,0322,125,4571,1071,920.0213.72256,457
Arches Housing963,0000302,0001,366,0002,631,0001,2292,140.760.3810,000
Argyll Community Housing Association8,860,00002,761,0003,718,00015,339,0005,1982,950.94-0.51-78,000
Aspire Housing3,279,00004,751,0005,834,00013,864,0009,0421,533.298.221,053,000
Aster Group15,736,00022,213,0009,933,00014,942,00062,824,00032,0391,960.8619.5010,253,000
Ateb (Pembrokeshire Housing Association)01,280,20802,908,2024,188,4102,8791,454.811.5865,292
Ayrshire Housing1,491,8690283,2401,180,4452,955,5541,5791,871.79122.531,627,419
B3 Living2,985,00001,382,0004,509,0008,876,0004,8991,811.80-0.53-47,000
County Durham Housing Group16,415,0002,207,0003,598,00015,716,00037,936,00018,3862,063.311.36510,000
Bernicia9,261,0004,332,0004,650,00010,537,00028,780,00014,4801,987.57-2.34-690,000
Beyond Housing7,121,0006,135,0004,936,0009,699,00027,891,00015,0771,849.9011.562,891,000
Bield Housing & Care3,868,00002,827,0004,258,00010,953,0005,3812,035.5021.161,913,000
Black Country Housing Group834,0000285,0001,585,0002,704,0002,1771,242.08-9.66-289,000
Bolton at Home13,301,000393,0005,785,00017,777,00037,256,00019,1401,946.50-1.15-432,000
Bournemouth Churches Housing Association183,000754,000949,0001,222,0003,108,0001,5532,001.29186.834,441,000
Bournville Village Trust1,402,0001,136,0001,683,0003,199,0007,420,0003,9511,878.01-1.57-118,000
BPHA14,473,000 4,120,0007,962,00026,555,00019,2351,380.563.09796,000
Bro Myrddin Housing association0515,59701,136,0921,651,6899671,708.0510.10151,477
Broadacres Housing Association4,834,0003,921,0001,558,0007,424,00017,737,0006,4152,764.9322.603,270,000
Broadland Housing3,429,0001,356,0001,666,0004,042,00010,493,0005,3461,962.7815.461,405,000
Bromford31,205,0008,163,00013,537,00031,988,00084,893,00044,4801,908.5714.2110,562,000
Bromsgrove District Housing Trust3,456,0000862,0002,657,0006,975,0004,2411,644.6627.371,499,000
Bron Afon Community Housing5,600,00001,577,00018,623,00025,800,0009,0012,866.35-3.35-895,000
Brunelcare000001,4480-100.00-1,773,000
Byker Community Trust5,696,4662,851279,9151,984,7927,964,0241,7714,496.9155.642,847,024
Cadwyn1,114,000765,00001,429,0003,308,0001,4462,287.69-5.40-189,000
Cairn Housing Association 3,049,10601,059,8743,048,4407,157,4204,0031,788.01-12.72-1,043,521
Caledonia Housing3,013,67002,152,1172,394,7537,560,5405,5731,356.6416.711,082,394
Calico1,710,000670,000781,0003,266,0006,427,0005,1101,257.73-2.46-162,000
Cardiff Community0132,00004,500,0004,632,0003,0471,520.185.95260,000
Cartrefi Conwy3,515,0003,040,0001,115,0003,258,00010,928,0004,3762,497.2610.811,066,000
Cartrefi Cymunedol Gwynedd004,143,0005,191,0009,334,0006,3321,474.109,334,000
Castle Rock Edinvar Housing Association7,400,00003,165,0004,590,00015,155,0007,3492,062.1910.631,456,000
Castles and Coasts4,200,0001,622,0003,119,0004,459,00013,400,0007,0781,893.194.17537,000
Catalyst32,468,0005,706,0003,969,00027,401,00069,544,00033,7132,062.8265.1327,429,000
CDS Co-operatives 02,51800
Central and Cecil Housing Trust1,581,000865,000414,0001,375,0004,235,0001,8302,314.2128.84948,000
Cheshire Peaks & Plains Housing Trust000005,3150-100.00-11,631,000
CHP3,133,0001,031,0004,498,0008,202,00016,864,00010,4421,615.0225.823,461,000
Christian Action Housing1,402,000070,0001,873,0003,345,0001,6512,026.04-5.46-193,000
CHS Group1,487,0000896,0001,491,0003,874,0003,0511,269.7514.99505,000
Citizen (WM Housing)13,525,00013,355,0005,430,00024,338,00056,648,00030,5471,854.455.442,922,000
Clarion Housing Group Limited102,100,00013,400,00053,200,000121,000,000289,700,000126,6902,286.68-7.15-22,300,000
Clyde Valley Housing Association2,179,12401,965,8042,192,0636,336,9914,1501,526.9943.151,910,054
Coastal Housing Group Limited02,964,00004,483,0007,447,0005,9551,250.553.59258,000
Coastline Housing2,856,0001,251,0003,720,0002,297,00010,124,0004,9112,061.495.47525,000
Cobalt Housing Limited1,473,000908,0001,173,0003,980,0007,534,0005,9091,275.003.39247,000
Community Gateway Association2,602,0001,026,0002,096,0004,969,00010,693,0006,6251,614.0417.661,605,000
Connect Housing1,604,000274,0002,172,0002,458,0006,508,0003,5011,858.905.31328,000
Connexus8,288,0000881,0009,428,00018,597,00010,7891,723.705.971,048,000
Cornerstone 01,38200
Cottsway2,694,000731,0002,058,0001,808,0007,291,0005,0001,458.208.61578,000
Creative Support 01,36500
Cross Keys Homes5,674,00003,529,0009,107,00018,310,0002,6466,919.8816.952,654,000
Croydon Churches Housing Association1,147,0000632,0002,021,0003,800,0001,5152,508.255.79208,000
Curo4,362,00010,955,000010,692,00026,009,00013,4731,930.457.271,762,000
Cynon Taf Community Housing Limited1,296,048184,65702,985,2214,465,9261,8792,376.7636.911,203,882
Dumfries and Galloway Housing Partnership006,128,0004,692,00010,820,00010,1151,069.70-39.42-7,042,000
Durham Aged Mineworkers’ Homes Association1,110,00004,00001,114,0001,822611.42-64.29-2,006,000
East End Homes5,859,000760,000322,0003,387,00010,328,0003,7962,720.7627.292,214,000
Eden Housing Association1,518,0000594,0001,383,0003,495,0001,8321,907.7542.071,035,000
EMH Group8,500,00002,227,00012,865,00023,592,00019,8851,186.420.76178,000
English Rural443,000407,000387,000546,0001,783,0001,2391,439.061.0218,000
Epic Housing000001,2200-100.00-1,230,000
Equity Housing Group4,061,0000585,0002,354,0007,000,0004,8421,445.6825.831,437,000
Estuary Housing1,298,0002,238,00006,263,0009,799,0004,6172,122.37-1.71-170,000
Family Housing Association (Wales)1,702,000190,00003,797,0005,689,0002,8671,984.3071.932,380,000
First Choice Homes Oldham6,979,0005,035,0002,664,0007,431,00022,109,00011,5701,910.89-24.08-7,012,000
First Garden Cities Homes (Howard Cottage Housing Association)1,508,097733,23901,937,5404,178,8762,1851,912.5316.44589,876
Flagship Group28,223,00007,054,00023,285,00058,562,00031,5571,855.7529.9913,510,000
Framework Housing Association182,00001,310,0003,282,0004,774,0001,2353,865.59-11.13-598,000
Freebridge Community Housing2,190,0001,351,0001,438,0007,699,00012,678,0006,8241,857.85-5.47-733,000
Futures Housing Group5,424,0001,074,0004,302,0004,589,00015,389,00010,2541,500.7818.962,453,000
Gateway Housing Association4,348,0001,708,0002,348,0002,699,00011,103,0003,1053,575.8519.231,791,000
Gentoo32,766,0008,490,0007,711,00026,247,00075,214,00029,9222,513.6714.219,356,000
Gloucester City Homes5,623,0005,000241,0003,428,0009,297,0004,5592,039.26-14.82-1,618,000
Golding Homes3,091,00003,328,0004,699,00011,118,0007,9121,405.216.48677,000
Govanhill Housing Association6,225,019 4,718,9211,920,55212,864,4922,8544,507.5363.184,981,105
Grampian Housing Association3,145,00001,635,0001,900,0006,680,0003,9821,677.5580.592,981,000
Grand Union Housing Group6,811,0006,422,0002,653,00011,281,00027,167,00012,1842,229.730.54146,000
Great Places Housing Group9,555,0005,562,0003,313,0008,077,00026,507,00019,3761,368.038.952,178,000
Greenfields Community Housing4,100,0003,041,0003,655,0003,921,00014,717,0008,9071,652.3024.702,915,000
GreenSquare Group5,695,0008,820,000010,678,00025,193,00012,2552,055.73-5.19-1,379,000
Grŵp Cynefin782,00003,038,0004,493,0008,313,0004,0252,065.3425.761,703,000
Habinteg2,894,000625,0001,421,0003,005,0007,945,0003,4202,323.1025.951,637,000
Halton Housing Trust3,867,0002,400,000830,0007,134,00014,231,0007,3111,946.526.48866,000
Hanover (Scotland) Housing Association 2,160,00002,677,0003,331,0008,168,0005,8831,388.41-3.94-335,000
Hastoe Group817,0001,767,000826,0004,040,0007,450,0007,669971.44-15.18-1,333,000
Havebury Housing Partnership3,422,0003,826,0001,979,0005,652,00014,879,0006,7932,190.340.95140,000
Hebridean Housing Partnership7,789,45801,275,3701,537,70510,602,5332,2334,748.11-7.99-920,604
Hendre Group1,100,000007,037,0008,137,0006,1001,333.9319.121,306,000
Hexagon2,948,0002,291,0001,671,0004,140,00011,050,0003,9622,789.00-3.97-457,000
Hightown Housing Association1,830,0001,115,000658,0003,709,0007,312,0006,8181,072.4611.01725,000
Hillcrest Housing Association3,138,3680704,8161,389,5695,232,7539,015580.45-0.91-47,906
Home Group22,838,0006,488,00017,292,00043,060,00089,678,00055,0601,628.7312.9110,255,000
Home in Scotland1,571,00001,369,0002,727,0005,667,0004,3061,316.07-4.53-269,000
Housing 2132,521,0001,658,0009,036,00012,875,00056,090,00021,0722,661.838.734,504,000
Housing Plus Group8,467,000011,283,0006,314,00026,064,00018,9121,378.1721.374,589,000
Hundred Houses Society609,000293,000596,0001,125,0002,623,0001,4341,829.1528.58583,000
Hyde33,700,0001,404,00017,990,00025,753,00078,847,00048,2871,632.885.293,964,000
Inclusion Housing Community Interest Company000002,7250-100.00-3,594,000
Incommunities12,831,0001,791,0002,593,00022,074,00039,289,00022,9911,708.8915.115,156,000
Inquilab555,000151,000907,0001,329,0002,942,0001,3222,225.42-3.82-117,000
Irwell Valley Housing6,134,000135,0002,844,0008,731,00017,844,0007,6642,328.2913.742,156,000
Islington and Shoreditch Housing Association918,000321,0001,619,0003,987,0006,845,0002,3492,914.0147.492,204,000
Jigsaw Group4,942,0002,178,00013,334,00021,356,00041,810,00034,9511,196.25-5.26-2,320,000
Johnnie Johnson Housing4,198,000 1,955,0002,411,0008,564,0004,9561,728.0121.861,536,000
Joseph Rowntree Housing Trust1,425,000501,0001,062,0001,001,0003,989,0002,5931,538.37-14.76-691,000
Karbon10,615,000 9,155,00023,587,00043,357,00027,1971,594.18-5.93-2,732,000
Kingdom Housing Association1,313,0000829,0004,353,0006,495,0005,0311,291.0033.901,644,515
Knowsley Housing Trust4,781,0005,759,000015,858,00026,398,00013,2061,998.941.23320,000
L&Q61,000,000 53,000,000111,000,000225,000,000105,2622,137.52-6.50-15,631,000
Langstane Housing Association871,39802,076,0861,870,7584,818,2423,0761,566.40-7.80-407,462
Leeds and Yorkshire Housing Association1,336,000232,000451,0001,164,0003,183,0001,5872,005.67-5.91-200,000
Leeds Federated1,380,0001,262,000571,0003,315,0006,528,0004,4071,481.281.97126,000
Linc-Cymru2,980,00002,357,0006,548,00011,885,0004,6992,529.2620.712,039,000
Lincolnshire Housing Partnership0333,0001,618,0007,422,0009,373,00012,111773.92-58.42-13,168,000
Link Group5,470,63701,895,00011,793,00019,158,6378,3442,296.1013.102,219,292
LiveWest13,972,0007,216,00010,460,00024,971,00056,619,00035,4831,595.67-4.49-2,661,000
Livin4,396,000391,000793,0008,569,00014,149,0008,4581,672.857.51988,000
Local Space000002,6460-100.00-2,875,000
Longhurst Group10,712,0001,032,0006,640,00012,266,00030,650,00023,6081,298.2927.586,625,000
Look Ahead000002,4870-100.00-7,852,000
Magenta Living2,277,00011,901,0006,231,00010,445,00030,854,00012,6752,434.247.822,237,000
Magna Housing5,408,0004,068,0002,953,0005,028,00017,457,0008,8721,967.6533.804,410,000
Manningham Housing Association041,000429,000751,0001,221,0001,414863.51-36.01-687,000
Maryhill Housing Association2,974,11501,439,1891,942,7096,356,0133,0542,081.21-4.06-269,256
Melin Homes Limited0688,00004,557,0005,245,0004,2621,230.647.83381,000
Merthyr Tydfil Housing Association Limited0002,056,2962,056,2961,1421,800.6116.25287,447
Merthyr Valleys Homes5,740,0002,773,00007,638,00016,151,0004,3823,685.7614.932,098,000
Metropolitan Thames Valley40,000,0006,794,00013,954,00035,150,00095,898,00057,8361,658.108.047,140,000
MHS homes2,439,0004,261,0005,527,0005,523,00017,750,0009,2841,911.899.381,522,000
Midland Heart13,886,0005,092,0006,482,00022,931,00048,391,00033,4891,444.988.913,957,000
Mid-Wales Housing Association Limited880,000607,00001,531,0003,018,0001,9941,513.54-3.05-95,000
Moat6,296,0008,813,0003,520,00011,479,00030,108,00020,9621,436.3139.488,522,000
Monmouthshire Housing4,544,0002,022,00006,790,00013,356,0003,7933,521.220.7599,000
Mosscare St Vincent’s5,460,00003,416,0009,415,00018,291,0008,6302,119.4732.924,530,000
Mount Green Housing Association1,157,000188,000903,0001,284,0003,532,0001,6032,203.377.68252,000
Muir Group3,122,0002,601,000381,0005,185,00011,289,0005,7761,954.4712.501,254,000
Nacro000002,5490-100.00-65,000
Nehemiah UCHA942,0000567,000836,0002,345,0001,2401,891.1316.67335,000
Network Homes16,335,00008,224,00012,474,00037,033,00021,4681,725.0320.616,329,000
New Gorbals Housing Association1,959,0930792,5761,553,8234,305,4922,5971,657.8734.801,111,399
Newlon Housing Trust7,184,000215,0006,383,0006,811,00020,593,0008,0422,560.6824.754,086,000
Newport City Homes006,264,00014,519,00020,783,0009,6592,151.671.48303,000
North Devon Homes1,101,0001,424,000997,0003,116,0006,638,0003,4291,935.847.36455,000
North Glasgow Housing Association3,901,39705,999,2942,966,99712,867,6885,4332,368.43-7.28-1,011,057
North Star1,539,000469,0002,035,0001,928,0005,971,0003,7341,583.63142.128,473,000
North Wales0673,00002,150,0002,823,0002,680105335.82090.6418,000
Notting Hill Genesis12,600,00020,700,00019,400,00075,100,000127,800,00066,4531,923.163743.484,300,000
Nottingham Community Housing Association3,504,0002,793,0001,729,0007,260,00015,286,0009,5891,594.121.54232,000
Octavia Housing5,062,000374,0002,823,0006,274,00014,533,0005,1262,835.15-2.57-383,000
One Housing14,506,0004,099,0004,726,00014,051,00037,382,00017,0772,189.0313.034,310,000
One Manchester4,615,0003,164,0001,971,0007,882,00017,632,00012,2441,440.05-5.81-1,087,000
One Vision Housing9,463,0009,149,000013,926,00032,538,00013,4072,426.947.062,147,000
Ongo4,809,0001,792,0001,796,0005,569,00013,966,00010,2571,361.612.33318,000
Onward Homes14,466,000727,00019,749,00024,660,00059,602,00035,0941,698.35-0.80-478,000
Optivo20,500,0007,959,00040,084,00030,984,00099,527,00045,4062,191.9311.2610,070,000
Orbit40,000,000018,700,00034,100,00092,800,00044,7532,073.6013.9911,388,000
Origin Housing5,561,00004,700,0004,725,00014,986,0006,9592,153.47-9.47-1,567,000
Orwell Housing1,672,00001,281,0002,710,0005,663,0003,8781,460.295.34287,000
PA Housing17,266,0001,926,00011,305,00018,338,00048,835,00022,7332,148.2014.246,089,000
Paradigm6,329,00008,717,00011,888,00026,934,00015,2151,770.2317.904,090,000
Peabody113,000,000039,000,00032,000,000184,000,00066,3642,772.59-6.22-12,194,000
Pennaf3,520,000980,00005,933,00010,433,0006,0481,725.038.44812,000
Phoenix Community Housing 1,075,0002,657,0005,897,0009,629,0006,2531,539.90-30.39-4,204,000
Places for People53,500,0005,100,00014,000,00044,400,000117,000,000209,312558.974.264,779,000
Platform Housing Group12,697,00011,939,0006,767,00029,288,00060,691,00045,5101,333.582.191,300,000
Plus Dane7,909,0002,538,000017,191,00027,638,00013,7802,005.663.72992,000
Plymouth Community Homes14,503,0008,686,0004,895,00012,231,00040,315,00016,0332,514.5021.177,044,000
Pobl Group Limited5,761,0000014,918,00020,679,00017,5541,178.02-23.19-6,245,000
Poplar Harca1,258,0000794,0009,138,00011,190,0009,7121,152.18-16.83-2,264,000
Port of Leith Housing Association366,000 3,079,0001,763,0005,208,0002,9591,760.05-6.65-371,000
Progress Housing Group6,153,0004,744,0002,631,00011,111,00024,639,00010,2952,393.3011.422,525,000
Queens Cross Housing Association1,104,16202,195,5333,482,9076,782,6024,3791,548.89-19.55-1,647,755
Radian13,337,00011,834,0007,150,00024,233,00056,554,00039,2551,440.6883.0025,651,000
Railway Housing Association 00000-100.00-3,542,000
Raven Housing Trust2,885,0004,771,0001,744,0005,834,00015,234,0006,9822,181.9023.242,873,000
Red Kite Community Housing3,878,0005,754,0001,769,0003,132,00014,533,0006,5072,233.44-26.04-5,117,000
Regenda8,635,0001,396,0006,455,0008,932,00025,418,00012,9671,960.214.671,134,000
Reside Housing Association Limited00251,4821,056,5331,308,0151,450902.0825.89269,015
Rhondda Housing Association Limited972,0001,489,00001,174,0003,635,0001,7302,101.165.09176,000
RHP6,429,0003,336,0003,984,0004,016,00017,765,00010,4611,698.219.991,613,000
River Clyde Homes6,198,69204,712,0004,336,00015,246,6925,6882,680.50-29.14-6,269,587
Riverside36,000,00016,327,00033,055,00028,612,000113,994,00058,3601,953.2924.2822,269,000
Rochdale Boroughwide Housing5,801,0002,366,0001,681,0009,734,00019,582,00012,7041,541.40-7.52-1,593,000
Rooftop Housing Group2,305,00001,418,0005,278,0009,001,0006,9401,296.978.66717,000
Rosebery Housing Association000002,7710-100.00-4,959,000
Saffron Housing Trust3,109,000276,000184,0006,685,00010,254,0006,4481,590.26-3.44-365,000
Salix Homes29,334,0001,334,0003,973,0006,729,00041,370,0008,6634,775.4814.565,258,000
Salvation Army Housing Association1,527,962963,964176,0364,067,9066,735,8684,0801,650.951.4495,868
Sanctuary Group80,300,000 20,700,00086,300,000187,300,000102,6861,824.01-1.27-2,400,000
Sanctuary Scotland Housing Association001,510,0005,419,0006,929,0006,946997.551.4096,000
Saxon Weald5,848,000946,0003,148,0003,515,00013,457,0006,7611,990.391.46194,000
Scottish Borders Housing Association8,393,59305,158,3852,827,74316,379,7215,7532,847.1611.121,639,239
Selwood Housing6,470,0004,482,0003,708,0004,802,00019,462,0006,6692,918.2833.124,842,000
Settle (North Hertfordshire Homes)7,545,00002,913,0006,141,00016,599,00012,3101,348.4235.614,359,000
Shepherds Bush Housing Group4,430,00005,636,0007,444,00017,510,0005,1013,432.6629.954,036,000
Silva (Bracknell Forest Homes)9,668,0005,920,000613,0004,286,00020,487,0007,7042,659.2745.066,364,000
Soha Housing3,500,00005,140,0007,623,00016,263,0007,0062,321.304.05633,000
Solon South West Housing Association267,000291,0001,080,000877,0002,515,0001,3041,928.68-8.88-245,000
South Lakes Housing2,628,0001,660,0001,465,0002,222,0007,975,0003,4222,330.51-13.25-1,218,000
SLH Group3,811,000400,0002,016,0002,601,0008,828,0003,8012,322.550.2724,000
Southern Housing Group30,026,000 5,075,00028,387,00063,488,00030,1302,107.1419.5610,387,000
Southway Housing Trust559,0001,283,0001,360,0003,527,0006,729,0006,2471,077.16-4.12-289,000
Sovereign26,750,0009,551,00030,047,00030,622,00096,970,00059,6811,624.8111.6910,149,000
St Mungo’s4,432,0000716,0002,264,0007,412,0003,4642,139.7226.791,566,000
Staffordshire Housing Association000003,2750-100.00-4,024,000
Stonewater15,699,0006,229,0006,875,00024,539,00053,342,00033,2711,603.263.611,861,000
Swan Housing Association5,782,00005,037,0005,551,00016,370,00011,2201,459.0013.411,936,000
SYHA001,018,0005,620,0006,638,0005,7991,144.68-36.59-3,830,000
Taff Housing Association215,000002,813,0003,028,0001,4922,029.49-8.77-291,000
Tai Calon Community Housing05,175,00008,449,00013,624,0006,3032,161.5116.321,911,000
Tai Ceredigion5,192,000002,984,0008,176,0002,4193,379.9122.301,491,000
Tai Tarian (NPT Homes)17,264,0000013,649,00030,913,0009,4833,259.83-13.75-4,928,000
The Cadarn Housing Group Limited429,000108,000897,0002,374,0003,808,0003,1421,211.97-4.80-192,000
The Community Housing Group4,844,000336,0001,910,0002,757,0009,847,0006,0561,625.99-10.35-1,137,000
The Guinness Partnership47,900,00012,300,00017,900,00040,800,000118,900,00064,0391,856.6828.5426,400,000
The Wrekin Housing Group7,677,0005,454,000013,406,00026,537,00013,6081,950.1010.902,608,000
Thenue Housing Association2,392,03702,172,1021,958,7706,522,9093,1242,088.0040.761,888,966
Thirteen Group32,240,00010,455,0004,045,00031,866,00078,606,00034,0432,309.024.213,173,000
Thrive Homes3,672,00001,135,0003,218,0008,025,0004,8121,667.71-9.24-817,000
Together Housing Group30,270,0007,412,000029,978,00067,660,00036,5281,852.289.575,909,000
Torus17,128,0008,714,00010,048,00020,886,00056,776,00039,1451,450.403.291,807,000
Tower Hamlets Community Housing642,000003,660,0004,302,0003,1931,347.32-44.55-3,457,000
Trent & Dove Housing3,688,0001,010,0003,070,0002,584,00010,352,0006,2361,660.0411.261,048,000
Trident Group1,482,63401,197,0002,397,0005,076,6343,6341,396.981.4170,634
Trivallis (RCT Homes)9,300,0004,831,000011,221,00025,352,00010,8102,345.2410.802,472,000
Trust Housing Association4,124,000281,000716,0002,232,0007,353,0003,6771,999.7323.041,377,000
Tuntum712,0000450,0001,000,0002,162,0001,4371,504.52-1.86-41,000
Two Rivers Housing2,888,0001,778,0001,438,0002,670,0008,774,0004,2152,081.6112.65985,000
United Communities812,0000493,0002,328,0003,633,0001,8311,984.1612.03390,000
United Welsh3,300,00006,782,000010,082,0006,1481,639.88-1.35-138,000
Vale of Aylesbury Housing3,052,0004,132,0002,012,0008,315,00017,511,0008,3532,096.37-11.93-2,372,000
Valleys to Coast Housing Limited4,610,00001,933,0006,305,00012,848,0006,6511,931.74-17.32-2,691,000
Vivid Housing16,991,0009,265,0003,272,00019,906,00049,434,00031,4701,570.8310.344,634,000
Wales & West4,122,0005,439,000011,691,00021,252,00012,0141,768.94-2.01-437,000
Wandle3,392,0001,955,0002,576,0006,848,00014,771,0007,5231,963.45-11.65-1,948,000
Watford Community Housing3,676,000280,000532,0003,239,0007,727,0005,5971,380.56-4.92-400,000
WATMOS Community Homes642,0000576,0003,151,0004,369,0002,6731,634.49-28.12-1,709,000
WDH10,707,00014,981,0002,506,00018,232,00046,426,00031,6391,467.37-6.85-3,413,000
Weaver Vale Housing Trust11,435,0004,417,0002,612,0004,993,00023,457,0006,2973,725.1116.013,237,000
Wellingborough Homes3,165,0001,460,000555,0004,741,0009,921,0004,8972,025.9325.362,007,000
Weslo Housing Management399,2290207,7472,740,5813,347,5572,4761,352.00-2.46-84,284
West Kent Housing Association5,435,000211,0007,540,0004,211,00017,397,0007,5832,294.2116.372,447,000
West of Scotland Housing Association2,339,53201,974,0002,228,0006,541,5323,5741,830.3117.55976,666
Westward5,163,0001,672,000781,0004,804,00012,420,0007,5481,645.47-1.02-128,000
Wheatley Housing Group67,900,000021,796,00038,916,000128,612,00061,3492,096.406.037,312,000
WHG11,782,0004,991,00015,653,00010,910,00043,336,00021,3642,028.461.82773,000
Worthing Homes1,752,000575,0001,503,0001,932,0005,762,0003,8761,486.58-1.79-105,000
Wythenshawe Community Housing Group9,276,0008,372,0001,585,00010,865,00030,098,00013,6332,207.734.371,260,000
Yorkshire Housing13,000,0006,959,0007,768,00012,563,00040,290,00017,0842,358.3524.387,898,000
Your Housing Group13,895,0001,160,0009,601,00022,369,00047,025,00026,8141,753.7545.2614,651,000

Source: HousingExpert

Once the pandemic struck, most associations paused or scaled back planned maintenance programmes. It is highly likely that the current financial year’s figures on maintenance spend will reflect that, while 2021/22 will see it bounce back as landlords undertake the works they postponed.

So what can the data tell us? The short answer is that before COVID-19, spending was on the rise. In 2018/19, our analysis found that 218 English associations spent £3.51bn in total on repairs and maintenance. That was already a 7.7% increase on the previous year. And we can now see from the repairs tracker that spending rose again. Even stripping out spend that is listed in housing association accounts as capitalised major repairs, the total spend for 2019/20 comes out at £3.61bn, representing an increase of 2.8%.

However, the real rise in spending is likely to be higher still across the sector as this year’s research includes only 185 associations.

Even when stripping out capitalised major repairs, major repairs spending saw the biggest percentage increase year on year, with £514m spent by the 185 organisations, compared with £491m spent by the 218 associations analysed last year. That equates to a 4.7% increase, which follows a 5% increase last year. Much of this increase can be attributed to the ongoing focus on fire safety work following the Grenfell Tower fire. Including capitalised major repairs takes the sector’s total spend in this area in England to £2.4bn.

Planned maintenance spend in 2019/20 was up to £968m from £943m, while routine maintenance – the day-to-day repair work that accounts for the majority of landlords’ spending – was £2.17bn, up from £2.1bn last year. Again, these figures are all based on an analysis of a slightly smaller pool of associations, suggesting that the real increase is larger still.

Highest spend on major repairs

Housing associationMajor repairs total (£m)
Clarion115.5
Peabody113.0
Sanctuary80.3
L&Q61.0
The Guinness Partnership60.2
Places for People58.6
Anchor Hanover57.1
Riverside52.3
Metropolitan Thames Valley46.8
Thirteen42.7

Clarion was the top spender in all three categories, with a total spend of £290m, although its overall repairs and maintenance outlay was down 7% against its restated figure from 2018/19, mainly because its previously unreported capitalised repairs figure was down from £124m to £102m.

In Clarion’s annual report, the 125,000-home landlord illustrates how the fire safety agenda has changed its spending programme. It states: “To drive greater value for money and customer satisfaction, we are moving the focus from reactive repairs to preventative planned maintenance, especially in areas concerned with fire safety.”

The report adds that this decision led to a “higher investment in planned maintenance compared to the prior year”, equating to a £3m net increase in spend on planned maintenance.

This move by Clarion is reflected by L&Q, the second-largest overall spender at £225m. In its annual report, L&Q says that while it registered “an increase in the ratio of responsive repairs to planned maintenance” in 2019/20, this is a trend it intends to reverse.

“A key objective for the year ahead is to focus on our planned maintenance and procurement of contracts to complete required works in an efficient way,” it says. “Through a more proactive approach and a focus on maintaining decent homes compliance, we aim to reduce the responsive maintenance.”

Highest percentage increase in repairs and maintenance spend

Housing associationTotal R&M spend 2020 (£m)R&M spend % change year on year
Bournemouth Churches Housing Association6.8186.8
North Star14.4142.1
Radian56.683.0
Catalyst69.565.1
Byker Community Trust8.055.6
Islington & Shoreditch Housing Association6.847.5
Your Housing Group47.045.3
Silva20.545.1
Eden Housing Association3.542.1

Waqar Ahmed, director of finance at L&Q, tells Inside Housing that “some expenditure” on maintaining its stock this year has been deferred, but that spend is likely to increase thereafter: “What we’ll see next year is much higher spend on maintenance, and not just at L&Q.”

Among the top 50 overall spenders on repairs and maintenance, the largest year-on-year increase in spend – in percentage terms – was the 65% recorded by Catalyst, whose overall figure of £69.5m was impacted by its merger with Aldwyck and the one-off cost of fire remediation work.

In its annual report, the 33,000-home landlord explains: “The impact of the merger has resulted in a number of one-off costs this year that mask the underlying financial performance of the group. In addition, the board recognises that the extra costs to replace cladding and other related fire remediation works have made it more difficult for readers of the accounts to understand the underlying financial performance.”

The report points out that £15.8m of Catalyst’s £27.4m additional spend year on year was on “fire-related costs”.

These figures are all very much ‘before pandemic’. So much has changed – from the types of work that landlords have been able to do, to changes to the way that work is carried out. But repairs work – and with particular urgency fire safety work – will have to ramp up again, so this gives us a useful baseline to understand what is happening to repairs spending now, and in the future.

UPDATE 3.3.21 4.20pm

Figures for North Star, BCHA and Connect have been updated. Figures for this feature are taken from associations' annual accounts - but some confusion has emerged around the figure in these associations' accounts for capitalised repairs. The figure given mistakenly included the costs of building new homes, as well as the capitalised costs of repairs and maintenance. In some cases, this meant that, when compared with the previous year's data, it made it mistakenly look like these associations had significant increases in repairs spending. The original version of this feature included a table of the associations with the highest percentage increases - this table has been removed as a result of this problem coming to our attention.

UPDATE 15.03.2021 4.42pm

Places for People's entry in our table, like all the housing associations included, includes all homes owned and managed of all tenures. PfP notes that, while its total homes owned and managed is 209,312, as of March 2020, it only directly owned 70,743 social homes. The £116.8m it spent on repairs and maintenance related entirely to these homes. The inclusion of the other homes gives an unrepresentatively low figure for its spend per home of £559. If only the social homes that the money was spent on are counted, the figure would be £1,651.

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