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Landlord to overhaul void process after ombudsman found it moved family into second damp home

A landlord moved a family with a young child out of one damp home to another after failing to carry out recommendations from a damp survey when the property was empty.

Richard Blakeway, the housing ombudsman
Housing ombudsman Richard Blakeway: “The void period is a vital opportunity for landlords to make sure a property is ready to be lived in and fix underlying issues” (picture: Guzelian)

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